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Pet parents across the U.S. and Canada have left over 224,908 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Embrace used to be fantastic but I can't even access my policies anymore
Embrace used to be fantastic, and I have sent them so much business. However, in the last 8 months they have nosedived. They doubled my premiums to over $400 a month and I can no longer even use their app or website to submit any claims! I was told 8 months ago they were "running an update" and that it was "top priority" to fix their tech issues. I'm still being told the same thing. I now have to call and ask someone to do the claims for me manually but not without sitting on hold for an hour first!! I have two very sick pets and can't even submit or check on claims, policy details, profiles, edit coverages...basically I cannot access my four policies at all. I was told 3 business days ago claims were put in for me manually yet have gotten no evidence or confirmation of such. This is an insanely unacceptable lack of service especially for what I pay each month (and when I need them the most!) It doesn't take the better part of a year to run an update or get a glitch under control so that's a lie. They will not provide any kind of discount on my policies considering the issues I am having with using what I pay for and all the inconvenience. They will be losing customers in droves no doubt. People won't stand for this especially paying this kind of money every month.
Insurer: Embrace
By: Amy Delaney
The enrollment process was easy
The enrollment process was easy. The insurance options gave me several options from which to choose. My first claim for an office visit was paid promptly.
Insurer: Pumpkin
By: Nancy Gaffney
Oliver’s kidney stone
Satisfied with the results of my claim. Pets Best is an outstanding pet insurance company. Process claims quickly and the communication is top notch.
Pumpkin gave us no problem about paying…
Pumpkin gave us no problem about paying a veterinary bill for our dog when she was severely ill.
Insurer: Pumpkin
By: Rene
Amazing
My cat had an unexpected accident that required her to be on oxygen and under 24 hour care for several days. Trupanion approved my claim within minutes. I only had to pay my deductible and coinsurance. So thankful I invested in pet insurance with this company.
Insurer: Trupanion
By: Patty
Clear, Easy, Fast, and Fair
We did a lot of research and decided to use PetsBest ten years ago. Having this insurance has literally been a lifesaver for one of our dogs, allowing us to afford the treatment she needs. And the process has been clear, easy, fast, and fair.
Insurer: Pets Best
By: alan jacobson
Pet insurance helped save my dog Honeybee
My 6-year-old pitbull mix Honeybee suddenly collapsed one night and we rushed her to the ER. She had bleeding in her abdomen and fluid around her heart - three different ER vets thought she had aggressive cancer and suggested euthanasia. We were not prepared to make such a drastic decision, and because of her pet insurance we were able to take the second, more costly route: have the ER stabilize her so we could get her in to an internal medicine specialist. When we saw the specialist, he performed multiple tests and ultimately confirmed that she does not have cancer. He could not tell us what caused the sudden issue - it could be something as simple as "swallowing a honeybee" (ironic) - and had not seen anything like it in his 40 years of practice. But now, just a few days later, Honeybee is already back to her normal, energetic self. Because we had the cushion of pet insurance to help pay for the ER and specialist expenses, we were able to take the time needed to ultimately save a vital member of our family. Less than two weeks since the original episode, we have already received almost all the reimbursement related to these expenses. Thank you for ensuring we have more time with our sweet girl.
Insurer: Pets Best
By: Natalie