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Pet parents across the U.S. and Canada have left over 219,678 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I used to recommend this company but sadly not anymore
I used to recommend this company highly. Sadly since Chubb bought it 2 years ago I have noticed a steep drop in the quality of customer service. They raised our coverage 21.2% twice for each of these two years. They also DECREASED our reimbursable rate without any explanation except a generic letter that said my pet is not eligible for the 90% rate I have paid for for 11+ years. After 1 hour+ talking with 3 polite but ineffective people, I learned that this year Chubb decided that pets over 7 can't get more than a 70% reimbursement. (not explained ANYWHERE in writing in their correspondence or the website) On top of everything else they started charging a "processing fee" for an account payment I have always made through checking. Finally, when I asked to see the billing records explaining the increases and processing fees over the past year I(not available on their website) the agent told me he would have to put in a request to have them sent to me in 10 to 11 business days. I asked to speak with a higher level person and he promised me somebody would contact me in a couple days to make a phone date. Not holding my breath because the same agent sent a follow up note with incorrect details about my billing request, and from a "no reply" email address. Clearly this company is all about greed and misleading its longtime customers now. SO, today I called the NYS Finance Department and they encouraged me to file a complaint based on all of the above. I will be doing that next week.
Insurer: Healthy Paws
By: BK
Easy process filing the claim and quick…
Easy process filing the claim and quick response
Insurer: Fetch
By: Wanda Angle
it was an easy experience
it was an easy experience
Insurer: MetLife
By: Raoul/Sreed
I didnt sign up for this
I didnt sign up for this. I want it canceled please.
Insurer: Prudent Pet
By: hayesgmail.com
Healthy Paws has seen my dog
Healthy Paws has seen my dog, Jagermeister, through his cancer treatments. They process our claims within 1-2 days and the reimbursement quickly follows. Pet insurance has helped us save THOUSANDS of dollars!!!!
Insurer: Healthy Paws
By: Angela McCue
I provided the requested information…
I provided the requested information and they made payment . Nice to NOT have to call continuously to be paid! They followed thru !
Insurer: Spot
By: Cathy Mcgill
Literally, the reason my dog is alive.
Claims paid out very quickly. Awesome customer service. (I had questions.) We were able to give him life saving treatment with the assistance of Trupanion.
Insurer: Trupanion
By: ddub
it takes sooo long to review you claim…
it takes sooo long to review you claim .it was about 8 days to review the vet bill .it is almost 1 month, and I still did not get the check.
Insurer: Spot
By: Roberta Yezo
They responded quickly with kindness…
They responded quickly with kindness and caring!
Insurer: Spot
By: Janis
I have been trying to submit claims forEVER…
I have been trying to submit claims for months!! I get the two step verification code message, and I get the code, but then I get an error message saying there was an error and I never get a place to put the code in. I have sent multiple emails with no response, I have called every phone number they list, only to have to listsen to the same flippin message about how great they are, only to be disconnected every single time. How is I pay a large premium but can't get a hold of them or am I able to submit a claim. I finally got on to the site Sunday while I was working and didn't have time to submit my claims and thinking they had taken care of their "Portal" issue.. only to come in today, try to log in and here I am back in the same endless loop of not being able to log in to MY portal. WHAT IS GOING ON EMBRACE!!!!
Insurer: Embrace
By: Susan