209,963+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,963 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy to use
Easy to use. Scan your invoice, turn it in. Get a reply. Done! Thank you SPOT
Insurer: Spot
By: Kenneth Chu
Responsive
Their response time to taking care of claims is wonderful. Their coverage is great and they give you several choices as to what and how your furry friends can be covered. Whether you email or call them they are always very nice and truly care.
Insurer: MetLife
By: M J K
It was nice when I registered my dogs
It was nice when I registered my dogs. Pricing is fair,easy to use and enroll.
Insurer: MetLife
By: Brandy
Reluable
Occasionally back logged, but more often reliable and fair, providing quick reimbursement of claims. Customer service very pleasant, courteous and knowledgeable. Helpful responses to questions and issues.
Saved our girl
Pets Best has been extremely easy to work with. Easy to upload documents and our turn around time is less than 10 days from submitting to repayment.
Insurer: Pets Best
By: Alicia
Peace of Mind
Pets Best lives up to their mission - we initially took out a policy, knowing that veterinary care can be costly, but never thought we'd be looking at a cancer diagnosis. It's a great peace of mind that we have the policy and our Luna's care is covered. We hope to have her with us for a long time, and this insurance policy makes that possible financially.
Insurer: Pets Best
By: Ilana
Pets Best claims experience
I was prepared with an itemized statement and that really helped the claim go smoothly. I'm so glad I had insurance and no one plans to use it but they really came through. I had an emergency situation with my cat and definitely wasn't planning on that kind of bill either. The decision came through faster than expected and the payout did too. I definitely plan on recommending Pets Best to others
Puppy’s First Appointment
My puppy who is now 15 weeks old, went in for her first appointment to get her vaccines and a check up when she was 12 weeks old! It was a decent chunk out of my pocket and as a part time employee I knew insurance would be necessary in raising her so I could always ensure she'd receive the best care possible. She got everything she needed and it came up a little under $300. I got a little over $200 back and it really helped as I sometimes struggle to keep up on bills when such large expenses come up. It did take a few weeks for my claim to be processed and to receive my reimbursement but that's the only downside I've found so far. I think customer satisfaction would be much higher if Pets Best found a way to speed up the processing time significantly, without increasing the amount of claims denied like many other pet insurance companies have managed to do. Other than that, filing my claim was easy and for the time being, I have not had any issues with the company cutting too many corners to avoid helping me and my pup out to the extent that my policy requires. I hope that I continue to have good experiences with Pets Best but I also hope that the processing time of claims will decrease over time whilst maintaining the same standard!
Insurer: Pets Best
By: Vivica
Excellent
Pets Best had a lot of significant website issues..last year making using their service very difficult. But they appear to have worked it out and now it works great and their services back to being 100%. They are not super fast to pay claims but that works fine for us. Love PB
Insurer: Pets Best
By: Drew
Fast and easy reimbursements
It was so easy to submit a claim and the reimbursement is so fast! Love Metlife Pet Insurance!
Insurer: MetLife
By: Christina A.