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Pet parents across the U.S. and Canada have left over 222,046 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Good customer service
Had a misunderstanding on my co-owners part. Called back apologized. Thanks for the service.
Insurer: Spot
By: Jt
happy with Embrace!
We have been with Embrace for about years and love it. They updated the claims process a couple of years ago and it couldn't be simpler. Easy to submit and quickly processed.
Insurer: Embrace
By: Nancy Dess
Responsive
Responsive, professional and prompt claims processing.
Insurer: Embrace
By: Jackie Giard
Less Coverage Each Year
The coverage from these guys seems to have plummeted. I’m supposed to get 90-100% reimbursement on wellness yet nothing seems to be covered anymore.
Insurer: Pets Best
By: Chicky N
If you're on the fence for pet…
If you're on the fence for pet insurance get Spot. The site makes it so easy to send a claim in. They also process the claim quickly and send it to your checking in a few days. I got the Wellness package too. If you have a puppy it is a good idea since they will need many visits, shots, neutering, micro chip, etc. My dog came from the breeder with Giardia. I had to buy special gastrointestinal food, two rounds of medication and the problem still exists, so we are not done resolving the problem... I'm so glad we have Spot!
Insurer: Spot
By: D Murakami
Great Help From The Agents!!
The agents that I talked with during my first year with Pumpkin was a very pleasant experience. I was concerned about the length of time it took to process my claims. Everyone that I talked with was friendly,knew what they were doing and helpful. In fact, my talks with the agents was the main reason that I renewed for another year with Pumpkin.
Insurer: Pumpkin
By: customerArthur Annweiler
Smooth & easy submission of claims
Smooth & easy submission of claims
Insurer: Pumpkin
By: CM
Kept our dog alive.
Our poor dog has been hit with a lot during his 10 years with us. Luckily, we had the highest coverage possible. These last few months were very difficult, as he was in the ER a total of 7 days or so for various health issues. Would not have been able to have him as long as we have otherwise. The processing of claims has mostly been very efficient. Sometimes it takes longer in order to get history, especially if you travel an use more than one vet. We even got claims paid on past things we did not know would be covered, and they paid them after years had passed. Our dog is now gone, but will definitely use Embrace on our next pup.
Insurer: Embrace
By: Chris
Claims all get rejected
Submitted two claims. Over the years of having this useless coverage. Both got rejected. When you need them. They will be happy to promptly reject them. Good luck
Insurer: Fetch Canada
By: yasamin safi
Easy to upload docs
Easy to upload docs. Friendly staff and fast turnaround. A little pricey though.
Insurer: Embrace
By: Barbara Eastman