221,963+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 221,963 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Unacceptable Wait Times but Claim Paid
I have been with Pets Best for 3.5 years now. For the first 2.5 years, I had no complaints but since they were bought out by a different company, their service has been extraordinarily slow. My dog had surgery on 8/27 and I submitted the claim for the procedure the very next day. At midnight on the 42nd day (the very last day of their promised turn around time) I received a notice that my claim was closed because they couldn't contact my vet. The next morning, I was able to contact my vet and get them the missing paperwork within 3 hours. The only reason it took so long is because Pets Best made me wait 1 hour to talk to a rep to figure out what paperwork was missing and another 1.5 hours again to tell another rep that I had submitted all of the paperwork. Additionally, the vet said they had never been contacted, so I am wondering if Pets Best ever even reached out to them. After waiting for another 30 days, they finally processed my claim. I will say that they did fully cover my dog's surgery as promised in my policy but it took close to 3 months and several hours of waiting and following up to ensure that the claim was processed.
Insurer: Pets Best
By: Jainita Patel
Great insurance company
Great insurance company, it's the best :)
Insurer: Sonnet
By: Aziz Zeglam
If I could give 0 stars
If I could give 0 stars, I would. Absolute total scam of a company. Purchased for my puppy in 2022. Had to use them about 3 months after purchase and they denied the claim stating it was too close to purchase date. Went to use them again and they stated they cancelled my policy last week so I can’t use them. So I’m out of pocket MRI and many more expenses. DO NOT GO WITH PETS BEST
Insurer: Pets Best
By: Travis Williams
The service provided was excellent and…
The service provided was excellent and very professional. I am very happy to be a part of Sonnet.
Insurer: Sonnet
By: mohammad khalid
Auto-renew Scam Artists
We have had embrace for MULTIPLE years with zero claims, but premiums that went up with every "automatic renewal period"- without any kind of notice, email, snail mail, etc that justified the hike. When asked why I never received an email - they claimed they sent them, but that it isn't "their problem" if they aren't received. As a K9 professional that goes through my email and files them daily, as well as checks through spam - I call BS. I have a couple hundred bucks in legitimate claims to make, but will be cancelling embrace soon after.
Insurer: Embrace
By: Fallon Houser
Very happy with the coverage and simple…
Very happy with the coverage and simple language that a regular person can understand
Insurer: Sonnet
By: Ruby Smedzik
Sonnet Insurance: Quick and Easy When I Needed Urgent Help
I recently moved to Canada for a new job and got a one-bedroom apartment. Life was already hectic with the new job and settling in, and I needed to make urgent updates to my home insurance. Sonnet made it easy. I didn’t have to wait or deal with complicated steps; their support team helped me make the changes in minutes. Yes, Sonnet’s pricing is on the premium side, but the fast service and peace of mind were worth it. If you’re looking for quick, reliable insurance without the usual hassle, I highly recommend Sonnet.
Insurer: Sonnet
By: Aneesh V.
You are always great about…
You are always great about reimbursement but the cost of the insurance is prohibitive. Thinking of cancelling or changing companies.
Insurer: Fetch
By: Barbara
Timely response to claim
Timely response to claim. Very smooth process
Insurer: Fetch
By: carol