5
out of 5
Verified
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5
out of 5
Verified
Fairly quick turnaround for reimbursement Friendly customer service Good website access fairly good coverage tho expensive
Fairly quick turnaround for reimbursement
Friendly customer service
Good website access
fairly good coverage tho expensive
- INSURER: Trupanion
- POSTED: 03/09/2023
- BY: Nadine
- BREED: Mixed breed
- AGE OF PET: Over 11 years
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
3
out of 5
Verified
I used to rave about Trupanion - quick processing quick payment and incredibly friendly customer service - real people who answered the phone in a few rings.
I used to rave about Trupanion - quick processing, quick payment and incredibly friendly customer service - real people who answered the phone in a few rings. Until a few weeks ago. Trupanion made an error on my claim and charged my full deductible on medication my dog has taken for years. I've been a client since 2016. Instead of processing my claim after I brought it to their attention and they confirmed YES - it was their error, they said I needed to wait another 2 - 14 days before the adjustor had time to review it again. Its been a week since the error was brought to their attention with no word the adjustor has looked at it. Yet, my premium goes up every year and I have never been late or missed a payment.
- INSURER: Trupanion
- POSTED: 03/09/2023
- BY: Marijane
- BREED: Mixed breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
I was very satisfied with the service and I did recommend a family member to get Trupanion for their dog and they are also satisfied.
I was very satisfied with the service, and I did recommend a family member to get Trupanion for their dog, and they are also satisfied.
- INSURER: Trupanion
- POSTED: 03/09/2023
- BY: Robin
- BREED: Pomeranian
- AGE OF PET: 0 - 3
5
out of 5
Verified
Trupanion Claim Experience
Each time I called into Trupanion the staff were very helpful, professional, and always made sure my questions were answered. Their website is user friendly and easy to follow instructions.
- INSURER: Trupanion Canada
- POSTED: 03/09/2023
- BY: Doug
- BREED:
- AGE OF PET: 0 - 3
1
out of 5
YOU ARE SCAM!
I wish I could give you a -100, you guys are absolute SCAM, you charge people monthly n cover NOTHING! You try your best to decline every and each claim, and relate them to wellness, pre condition and any other imaginary reason just not to pay a peny, it doesn’t matter if the client and their vet give you hundreds of reasons why this is not a pre existing or wellness related issue, you will put all your effort not to pay, cause that’s the way you make money! I paid for almost two years and every time I claimed, you rejected after making me chase you for months! This business “ Petplan or Fetchpet“ is FRAUD and needs to be reported and closed down!
- INSURER: Fetch
- POSTED: 03/08/2023
- BY: Bahar
- BREED: Scotish Fold
- AGE OF PET: 0 - 3
1
out of 5
YOU ARE SCAM!
I wish I could give you a -100, you guys are absolute SCAM, you charge people monthly n cover NOTHING! You try your best to decline every and each claim, and relate them to wellness, pre condition and any other imaginary reason just not to pay a peny, it doesn’t matter if the client and their vet give you hundreds of reasons why this is not a pre existing or wellness related issue, you will put all your effort not to pay, cause that’s the way you make money! I paid for almost two years and every time I claimed, you rejected after making me chase you for months! This business “ Petplan or Fetchpet“ is FRAUD and needs to be reported and closed down!
- INSURER: Fetch Canada
- POSTED: 03/08/2023
- BY: Bahar
- BREED: Scotish Fold
- AGE OF PET: 0 - 3