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Quick and helpful support team
We have a cat with some pre-existing conditions. After a regular annual check-up, as usual, we submitted a claim. Initially, the claim was rejected because one of the items in the invoice was related to the preexisting conditions, despite explicitly mentioning that items associated with the pre-existing conditions are not included in the claim amount. However, after the appeal call the claim was quickly re-checked and was properly attributed to the wellness rewards. And by "quickly" I mean that it was rechecked in 2 days, while the initial review took almost 2 weeks. So the overall experience is good - minus for the lack of attention on the initial review, plus for the quick and helpful support team and quick re-check.
Insurer: Embrace
By: Kostiantyn
Satisfied Dog Owner - I submitted my documents and the…
I submitted my documents on or about Nov 12, 2024 and the process was easy and convenient. The claims department worked very fast in completing my claims. Very satisfied and would definitely recommend the insurance especially for a puppy.
Insurer: Embrace
By: Melody Moses
Very efficient handling of claims
Very efficient handling of claims
Insurer: Spot
By: Syeda
Customer service is very helpful and…
Customer service is very helpful and very kind!
Insurer: Embrace
By: Nathan Crocker
Embrace your awesome!
Embrace your awesome!! I recently changed my pet insurance and I’m so glad I did. My experience from the beginning has been outstanding. I filed my first claim on a Monday and Embrace paid on Wednesday. Thank you all for your help and hard work.
Insurer: Embrace
By: Shana Johnson
Great to work with
Great to work with. Not the cheapest, but they make up for it with great service. No regrets
Insurer: Embrace
By: Peter Fattore
The insurance works exactly like it is…
The insurance works exactly like it is described in the policy. I have been pleased with the promptness of their response.
Insurer: Spot
By: Katie Glisson
Premiums WILL Increase Significantly in your First Year
Your payments WILL increase. They specifically said premiums won’t increase because of age. 1 year later my payment is increasing by ~20%. Let me add that I haven’t received a dollar from them yet for any claims (I had a claim get rejected and made no others this past year). So when I inquired why it was increasing I was told that it is due to “inflation” in my local area. When I asked for evidence of this, they send me a link to their quarterly earnings report. Their revenue has grown significantly in the last few years (15% increase since last year!), so why do I have to pay more? Oh right, because Trupanion is a money-sucking scam making hundreds of millions. BUYER BEWARE!
Insurer: Trupanion Canada
By: Karen