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Pet parents across the U.S. and Canada have left over 221,036 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Cruel company
From the beginning it's been an issue dealing with things online! They don't work and then they use it against you later. I recently went through fraud and my payments were coming out of my card (which I don't normally do) but when we were purchasing our property I was just trying to find someone who would insure us because of where we live. I thought awesome sonnet is helpful, well until you miss a payment, then they only give you 3 days to change payment. Which I attempted to do originally (they agreed I did try) but when you go through fraud you don't realize how many things are attached to your card. I made a one time payment to rectify the issue. They sent me a notice of cancellation but couldn't through the mail due to a postal strike. I called to try to explain the situation and they wanted proof of fraud, which I can't get cause my credit card company would send in the mail but well.. postal strike. So my hands are tied, I started to cry because i was already so embarrassed of the fraud but then to have my home insurance cancelled and I can't do anything about it... The lady on the phone then said "maam you need to calm down" who says that to someone whos crying... I know this is a company, but a little compassion goes a long way. My husband and I have been through so much these past few years, he's lucky to be alive which is why we moved where we did and we then have limited choices of insurance and this company just does not care. I have paid up, I'll even pay the full year out right but they don't care. I would not recommend them ever. I'm so glad my other loan people were kinder to deal with during my fraud situation that I have no control over. I could sit here and pour my heart out but they don't care, they are a business first and that's it. Which is so cruel.
Insurer: Sonnet
By: JK
The Best Pet Health Insurance!
For anyone who thinks that pet insurance is not a worthwhile expense, let me tell you, that without the amazing team at Embrace, I would not have been able to pay for the critical emergency care my 10 y/o frenchie Abigail needed during her health crisis. Thank you to Katie, Danielle, Morgan, Marisol and the whole team for helping to save her life and whose compassion and caring is beyond exceptional! I am eternally grateful.❤️ Ann Agnic Mission Viejo, CA
Insurer: Embrace
By: ann Agnic
Good experience
So far, I’ve had a good experience I was able to submit my claim and get the money back that covered using the card that I had to at the time it was fairly simple. I hope in the future will be the same if I have to use you guys again.
Insurer: Spot
By: Kelly Rosas
Claims were paid quickly and were…
Claims were paid quickly and were explained well. If I needed to call customer service they were always helpful.
Insurer: Spot
By: Susan Maynard
Submitting claims
Submitting claims was easier than anticipated it to be.
Insurer: Embrace
By: customer
The representative was very kind and…
The representative was very kind and genuinely enjoys animals. She had a ready response to all questions. I had received a quote and she finalized it on the phone with me so I didn't need to go back and do it.
Insurer: Prudent Pet
By: Erika
I had several questions Questionsand the…
I had several questions and the associate was very helpful. He knew the answers and was easy to understand. Only complaint was being on hold for 20 minutes.
Insurer: Embrace
By: Joseph Rutherford
Great experience
We have had stop for two years and this is the first claim I had entered. It was easy and we got the claim approved and paid in a week very impressed with the service and speed. Would highly recommend.
Insurer: Spot
By: Jennifer Ellis
Simple and straightforward claims…
Simple and straightforward claims processing.
Insurer: Spot
By: Jason Watts