224,680+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,680 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Worst company I have ever encountered
These reviews have got to be fake or bots, please go look at their reviews on Yelp and filter to “most critical” on the app store to read real reviews of people experiencing how terrible Fetch Pet insurance is. If I could give them a 0 star I would. This has got to be the worst company I have ever dealt with, and mind you I was an assistant for 5 years so I have encountered my fair share of difficult people and companies. Take every bad experience i’ve had, double it, multiply by 10 and it still doesn’t compare to how dirty this company will do you. In the past two years I have tried to cancel a countless amount of times and keep getting charged over and over. We have not used this insurance for over a year and a half and not only did they make it difficult to cancel, they wouldn’t refund us for the payment that hit today. You will never see a dime of your reimbursement, as all the other reviews explain, you will get constantly denied, and good luck trying to get a hold of anyone. The customer service was horrible. Straight trash. They seriously don’t care! If you took the time to read this, please take the time to research a different insurance that values their customers and your babies.
Insurer: Fetch
By: Michelle Palaj
It was a wonderful experience.
It was a wonderful experience.
Insurer: Fetch
By: Chris
I had a rare positive experience with…
I had a rare positive experience with the former company that became Fetch, Pet Plan, and I had recommended them many times over the 12 years I had my policy; however when my premium (understandably) went up as my cat is older, I did the calculations and determined there was little financial benefit to maintaining the policy, so I called to cancel. I was given a whole pitch about all the ways my cat could get sick and need coverage- I patiently listened and explained my position, again, but when the agent repeated the whole script again, I told her I would check with my vet and see if her argument was worth considering, given his health. Talked to vet and I was correct, so I called a week later to cancel, and explained my entire position again- that I was calling back the second time after considering not canceling, but very firmly requested to cancel my policy. The agent then took several minutes reading the notes from the previous week and his claim history, and then pursued to launch into the exact same script again, and then one more time after I interrupted her that she was repeating a message a had heard now 3.5 times before. It felt manipulative and scammy, disrespectful of my very clear request, and wasted my time on what should have been a simple call, but ended up being over 10 minutes. I will not ever recommend them again.
Insurer: Fetch
By: Emily Reilly
Super easy to place and upload claim…
Super easy to place and upload claim with a quick response. I have been with them for over a year and happy so far. They did raise the fee for my lab this year, which was a surprise as its already pricey!
Insurer: Spot
By: customer
Happy you finally accepted a claim and…
Happy you finally accepted a claim and sent us a check. We were ready to cancel the coverage, as our first few claims were denied. Glad to finally receive a check.
Insurer: Fetch
By: Barbara
Spot is attentive and timely in their…
Spot is attentive and timely in their response to claims. The process is easy and straight forward to file. 5 stars!!
Insurer: Spot
By: Michael August
Thank you for being there for us.
Thank you for being helpful , caring, and prompt. I will continue to purchase insurance for upcoming dogs. Thank you again.
Insurer: Embrace
By: Cindy Ellis
Premium wellness coverage paid for itself!
"I had my dog spayed and microchipped along with a rabies vaccine. The entire bill wasn't covered — but I expected that because I knew the limitations of the policy. But I was pleasantly surprised by the ease of making a claim and the speed of review. The reimbursement cuts my recent bills by more than half! All in all, I was reimbursed virtually the entire cost of the premium!
I love these guys
I’ll keep it short. Enrolled my boy at five months old, he’s now almost 7. In his short life he’s had two ER visits and a lifetime of asthma, requiring not-cheap meds. Healthy Paws has completely lived up to their promises. Of the $3300 I’ve put into ER visits I’ve gotten my covered 90% back without questions, and my boy’s asthma meds, which these days cost me $175 every two months, are 90% reimbursed after my deductible, again, no questions asked. The best part - I’ve not had a single claim take more than 24 hours to be approved and I get my direct deposited reimbursement the next day. After 6 years I’m so far ahead they’ll be in effect paying my premiums for another few years before they will sniff making a profit from me. Bad for them, good for me. I can’t describe how not worrying about the cost of vet visits for illness or injury is much less stressful knowing I’ve got these guys behind me. Having an unhappy critter is bad enough. These guys take the financial stress completely away.
Insurer: Healthy Paws
By: Mitchell Clasen