218,219+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,219 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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They stand by what they promise
They stand by what they promise. Claims were so easy to use and they even contacted my Vet to get the documents needed.
Insurer: Spot
By: Mike Monteith
Met Life is the best
I have had to do two claims now for my cat and both times they were very helpful, professional and courteous. I was able to get my claim in and processed very fast and when a small issue came up, I was able to call them and get it taken care of right away with the same great customer service that I have experienced with them before. They are very personable, and I have had nothing but great experiences with them. I am very happy to have MetLife as my pet insurance. I have recommended some of my friends to them also.
Be Aware, They may (DENY), Erin Brockovich your claim
Healthy Paws is not comprehensive nor does it really cover your dog. If your dog has ever had an allergic reaction or skin irritation in the past they will deny the claim. I submitted a claim when he developed a rash after swimming in the bay. He kept scratching which created infection. It went away after treatment with antibiotics, medicated baths and a cortisone injection. It turned out my wife and I had the same itch and bites after swimming in the bay with him. After researching I found its called swimmers itch which is generally caused by nymph jellyfish, crab bacteria and a few others which could be in the water. They denied coverage saying he had a skin allergy in the past. Like the movie Erin Brockovitch there response is deny, deny, deny. Find a more reputable company.
Latest 1 comments
John - We're sorry for any frustration during the processing of your claim. Based upon your communications with our team, an appeal was created. Our team had the appeal review case expedited for you. That appeal claim was covered and applied toward the annual deductible. You should receive a separate email with your Explanation of Benefits noting coverage.
These people are impossible to get in…
These people are impossible to get in touch with. They don’t answer the phone. The email I have doesn’t work, and when my dog died it took me almost a week to get in touch with them to cancel the policy.
Insurer: Pets Best
By: Susie Inns
MetLife
I have been impressed with MetLife pet insurance. I have two cats on Pets Best and one cat on MetLife. I would give a high rating to both. The only thing Pets Best has that MetLife does not, is the opportunity to have them call the vet clinic and pay my bill for me (only available to veterinary employees). Other than that, MetLife has been fantastic at getting my claims done FAST. I adopted a cat who was at the vet weekly getting various treatment for months, including a CT. Thousands of dollars!! MetLife was on it! No hassle and quick response always. They reimbursed me a percentage for everything. I have found that Pets Best is slow in their response to me with previous claims and MetLife is way faster so far. MetLife is a couple dollars more a month than Pets Best but so far it is worth it. I would recommend either insurance in general.
Met Llife for Pets
I have been pleased with Met Life for healthy visits as well as sick visits. A few claims took a while to pay, but came through in the end. I am so used to now having insurance for past pets that this has been very helpful in cutting costs of vet care!
Insurer: MetLife
By: Beverly
Spot Insurance is easy to work with
Spot Insurance is easy to work with! Claims are easy to fill out. They process claims quickly. I've been very happy with Spot Pet Insurance.
Insurer: Spot
By: MARIE PATRICK
Just joined
Just joined. No experience yet. Don't ask new members to review a product they have no experience with. Ask me after I submit a bill. Have used Trupanion. Will compare when appropriate.
Insurer: ASPCA
By: Paul Gussenhoven
Quick, reliable, and empathetic service!
We used Spot to insure our sweet, adventurous indoor/outdoor rescue cat that we found as a stray. We had a few claims from vet visits, both routine and more urgent, and had no issues at any point with being reimbursed. The process was easy and the reimbursement was in our bank account within a few days, each time. Our boy unfortunately passed away very suddenly and unexpectedly at only 3 years old. After I created a claim for end of life services, Spot reached out letting me know they cancelled our policy for us and that we could still submit any necessary claims. Then a few days later, we got a call from a caring agent with Spot, asking us how we were doing after his death. Honestly, I never expected such great service from an insurance company! We will absolutely use Spot again for our future pets.
Insurer: Spot
By: Jessie M
Helpful, patient, and caring
Josh was very helpful from the beginning. He was very patient with each and every question I asked, and genuinely seemed to care and want to help. Thanks Josh!
Insurer: Fetch Canada
By: Milos Randjelovic