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Terrible experience
Terrible experience. They denied every claim stating it is a pre existing condition or not covered. Don’t bother wasting your money with Embrace.
Insurer: Embrace
By: Kaleh LeDoux
Spot is easy to use
Spot is easy to use, timely and well run. They are the best pet insurance out there.
Insurer: Spot
By: Perpetua Phillips
Savannah
My experience so far has been very good with claims and processing. They respond quickly and are helpful filing the claim.
Insurer: Spot
By: Irma Flynn
Quick on the drawl...
I get reviews from the staff in the midst of my dog being tested for bone cancer... Who cares about exclusions about her skin condition... Then things went well, received two claims, but the 3rd is still in review... After I sent a request about a new procedure to be done on her, I have yet to hear back....
Insurer: Embrace
By: Fr j
Scam of insurance .
Scam of insurance .. they don’t pay ..
Insurer: Embrace
By: Gianfranco Morgese
Truly the Best
I wasn't a policy holder for very long, but I must say that I was quite impressed with Pets Best when it came down to claims, explanation of benefits, and being every bit what I would expect an insurance company to be. My dog became ill suddenly - it was barely seven days time from the noticing she wasn't eating much to holding her while she drew her last breath. I was devastated - we didn't know what was wrong with her and her health declined so rapidly that we couldn't even run the testing needed to determine the problem without killing her…that feeling of utter despair of seeing her in need and not knowing what was wrong coupled with not being able to do anything about it is something I hope no one ever has to experience. So as one could imagine, I wasn't looking forward to having to deal with the claims and handling the insurance, but Pet's Best made it hassle-free. I used the app and uploaded my documents for four claims in less than an hour without having to speak or explain anything to aynone. I received an email confirmation for each one when it was received the next day, and was notified again a few days later by a message confirming that Pet's Best had all that they needed from me to proceed. The piece of mind this provided me was priceless and I really appreciated the communication with them - straight forward, not complicated.or time consuming - I even received an email within 5-6 days apologizing for the time it was taking to process the four claims, which was helpful again in managing the stress of having drained our savings in our futile attempt to help our friend. I had even forgotten to cancel the policy and didn't realize it until I had been charged for the third month, and all it took was a 45 second conversation with an Pet's Best customer service rep to have my policy cancelled, my payment refunded, and the previous month's payment pro-rated and also returned. It has been two weeks today, and I just received the email this morning that my claims are finished and telling me when I should receive my payment. Thank you for making it easy to be a customer! When the time is right and an addition to the family is made, I will be using Pet's Best again."
So far it seems easy to submit a claim
So far it seems easy to submit a claim. Let's see what happens next. Hopefully it's what everyone is speaking about.
Insurer: Embrace
By: Aileen Markes
Helpful phone customer service
Helpful phone customer service
Insurer: Embrace
By: Stephany Sanchez
We have had to use this twice in a…
We have had to use this twice in a year, and they are prompt to get your claim paid.
Insurer: Spot
By: Elizabeth Glisson
Easy & Simple
They were very easy to deal with! When I no longer had my pet, they were very sympathetic and cancelled my insurance policy effective immediately! I’m sure I’ll have another pet someday and I’ll definitely be returning to Fetch! Thank you for all your help!
Insurer: Fetch Canada
By: Sheri M