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Just horrible. I'll never recommend this company again.
I was a Pets Best customer for 4 years and insured two dogs. I paid over $100 per month and, despite paying thousands in premiums over the years, I often found reimbursements much lower than expected after deductibles, copays, and exclusions. My policy was canceled due to a missed payment. The moment I realized what happened, I called and offered to pay the balance in full and bring the account current. Instead of working with a loyal, long-term customer, Pets Best denied my reinstatement request. I spent hours on the phone with Yvonne from the Escalations Department and a supervisor named Lisa. Both were dismissive and repeatedly told me there was nothing they could do. At one point I was told they "can't just reinstate the policy because they feel bad for me," which was incredibly insulting after paying premiums for two dogs for four years. What was most upsetting was being told my dog was considered a "red flag pet" because of his medical history. My dog is not a chronically ill dog. He had a foreign body surgery after eating something he shouldn't have and gets occasional hot spots. After paying premiums for years while these issues were covered, I was essentially told those same issues were now being used against me when requesting reinstatement. I was also told the decision was made by an internal team that does not speak with customers. No one could transfer me to the people who made the decision. I received conflicting explanations involving underwriting, an internal review team, payment history, and my dog being a "red flag pet." No one could provide a clear, consistent explanation of who actually made the decision or why. After 4 years as a customer, I expected better treatment, better communication, and at least some consideration of my history with the company. Instead, I was treated like a nuisance, given the runaround, and told there was nothing anyone could do. If you're considering Pets Best, understand that a single missed payment can cost you years of coverage history, and don't expect much transparency if you try to appeal the decision.
Insurer: Pets Best
By: christine corleto
It was very easy to submit a claim and…
It was very easy to submit a claim and I received a very quick response explaining the coverage for that particular invoice
Insurer: Trupanion
By: ANN
Took almost month to reimbursement me…
Took almost month to reimbursement me and only did it cuz I complained
Insurer: Spot Canada
By: Diddy
Healthy pets came through big time…
Healthy pets came through big time thank you.
Insurer: Healthy Paws
By: Bareket Minuskin
Very easy to navigate the site to get…
Very easy to navigate the site to get the needed information to compare services. So much cheaper than my previous pet insurance. I'm saving over $120 a month on my 3 fur babies!
Insurer: MetLife
By: Leslie G
Excellent response
It's so easy to submit the claim through the site. and get reimbursement. I submitted the claims and was reimbursed the same day within a few hours - excellent response!
Insurer: Healthy Paws
By: Davina
Not long after getting the insurance we…
Not long after getting the insurance we had an emergency with Takito. No hassle claim processing and payment. That’s number one. Number two. Having that peace of mind you have coverage in an emergency situation gives you options that may not be there otherwise. Did it cover everything. No. Did it make it manageable without breaking the bank. Absolutely.
Insurer: Trupanion
By: Benji Swindle
Elaine was very helpful in assisting…
Elaine was very helpful in assisting with cleanup of a renewal for one of our two dogs. Policies have different terms and thus different renewal dates. Very easy to business w/ Nationwide.
Insurer: Nationwide
By: David L