217,806+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,806 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Embrace is the best pet insurance I've experienced. We've had one or two frustrating moments in discovering what is or isn't covered, but the truth is, it's almost always right there in the contract. The only reason I won't give five stars is that we did try to appeal one claim for our now-deceased dog with notes from veterinarians and everything, but were still denied. We still think some portion should have been covered, but we grew too tired to continue to advocate after her death. But we still happily use Embrace for our other three animals.
Insurer: Embrace
By: Samantha Romero
Website slow and the list of diagnosis…
Website slow and the list of diagnosis limited. I’ve had nothing but troubles with this company. The first year we had a claim they made us jump through so many hoops I almost gave up. Finally, in the end they paid for part of the claims. We’re on our second year now and our premiums doubled. I’m in the process of looking for another insurance company. On the front end, when they answer the phone, they’re very cordial and friendly, but as you move through their system the phone calls become more abrasive, harder and short. After talking to several veterinarians They said that Embrace was not their first pick as a pet insurance company.thats easy to work with. My suggestion would be to look around a little more at other companies.
Insurer: Embrace
By: Jo
Pets Best
Excellent coverage and easy claims process!
Insurer: Pets Best
By: Jenifer
Always dependable
As usual, Pets Best, reimbursed my claim in a timely manner. I was kept informed through out the process. I have one very healthy Cavalier and one not so healthy Cavalier. This particular claim required more information from UT Animal Hospital and i still received my reimbursement in a timely manner. I have this insurance for 3 yrs for 2 pets and I am extremely pleased with Pets Best.
Healthy Choice for your dog
Dear London, All I can say is WOW! Your team is incredible. Not only have you provided her with excellent coverage, but the care you've shown in following up on her prognosis is truly appreciated. She is doing much better now, and I'm so grateful. She’s an amazing girl, and I want her to live a long, happy life. I've already recommended your services to another dog owner and a cat owner, and I know that the dog owner has signed up. I’ll continue to recommend your company whenever I can. Best wishes, Kathy D./ AKA Penny's mom
Insurer: Healthy Paws
By: Kathy
If only I could give more than 5 stars!
I want to preface this review as it is just for your sales rep and not a review of the company(which would only be a 4/5star). The website UX needs a little improvement and I was given different hours of operation(agents vs website). I had a few unpleasant experiences. I had somewhat been given the run around. Due to a transfer of ownership I had spoken to a few different agents but none could compare to Amanda Mello. I had not only the best conversation with her but she consolidated my decision with staying with Fetch. Although I have already done my own research on Fetch Amanda had assured me that it was the right choice. She started the conversation with a welcoming and warm ambiance. She answered all my inquiries clearly, concisely, and encouraged entreatment of future query. As she went through the policy she gave possible situations that may occur and where the policy would be beneficial in those instances. Aside from being amicable, and knowledgeable, Amanda has conveyed just how much she cares and how gratifying it is working for Fetch. It was truly a great pleasure and fantastic experience to confer with Amanda. She is sunshine incarnate, a constellation brought to life, and a veracious star in your sea of representatives. I look forward to renewing my policy with her in the future. Thank you.
Insurer: Fetch Canada
By: Maureen
Cheap but very slow process times
Very slow to process claims. My first claim they denied because they didn’t have my personal information which was on my paperwork. My second claim they said my dog wasn’t on the account even though he’s the only animal I have on my account. I’ve now been waiting almost 20 days for them to process my latest claim which I expect to still be processed given that I canceled my account today and that should have been processed weeks ago.
Delay tactics - very concerning!
Note that this is my first claim with this company, so I won't be receiving a reimbursement due to the deductible. I am concerned that a reimbursable claim will take even longer! Even though their premiums are lower than most, don't waste your money! I submitted my first claim almost a month ago and have been dealing with stall tactic after stall tactic since. I had to speak to someone on the phone (two weeks ago) to explain that I DO NOT HAVE records from the previous full year as this pet was adopted from an Animal Shelter as stated on the records from the Humane Society Vet!!! I was advised further documentation WAS NOT required. Fetch now has the medical records (SUBMITTED TWICE), the SOAP records from the current Vet and the invoice for the visit, yet they are now contacting my VET for further information???? Why???
Insurer: Fetch Canada
By: Cheryl
Easy and excellent service
"I've had Pets Best coverage for my last 3 dogs. Filing is easy - done by my Vet's office. Reimbursement is quick and deposited automatically to my checking account. I'm very pleased with them. In on-line ratings they are one of the top-rated pet insurances. Cammie B."
Super easy!
Pets Best makes filing a claim super easy. Their communication throughout the process is excellent.