217,806+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,806 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very slow to process claims and…
Very slow to process claims and extremely expensive. We've been customers of Pets Best since 2019. Rates continue to increase at about 30% per year for each pet. A 7-year golden retriever now costs over $700/year to insure after a $700 deductible. $58/month. Add in a second pup and count on at least $100/month in pet insurance costs.
Insurer: Pets Best
By: Gab N
Good experience
Good experience. The claims are quickly reviewed, and the chat attendance is kind and helpful.
Insurer: Fetch
By: Fernanda Balbino
Terrible company
Terrible company, they say they offer direct pay thru veterinarians but I called 100’s and not one accepts it. They also will deny claims stating pre existing condition or that it was before the effective date. Months after the effective date went into effect.
Insurer: Pets Best
By: Andrea shanley
Annoying!
Your website sucks for leaving a claim. I constantly have an issue with the "choose a provider" part. I click on the drop down menu and either nothing opens up or it autofills the wrong provider. I have tried multiple browsers and still the same issue. I thought perhaps it because my computer is older and needs an update but when I try on my newer phone I still have issues with it being very slow.
Insurer: Embrace
By: Jeanine Leichtnam
Duke 3 Yr Old Shih Tzu
"We have a 3yr old shih tzu who had digestive/gastrointestinal problems, dehydration, and pneumonia. We intially took him to Thrive Pet Emergency but he was transferred to Blue Pearl Animal Hospital, San Antonio in Crital Care Condition. We paid for his care and filed a claim with Pet's Best Insurance. The claim process was very simple. Duke's Claim was processed in a timely manner. Thank you Pet's Best. I have recommended your insurance to every pet owner I come in contact with.👌 "
Insurer: Pets Best
By: JULIUS
DO NOT spend your money on FETCH Pet…
DO NOT spend your money on FETCH Pet Insurance. My dog got very sick in October! After placing a claim for my dog’s medical expenses, FETCH asked for medical records dating back to 2020. Despite providing the necessary documentation, the claim was denied without clear communication, and I have struggled to get responses from customer service. Please consider this feedback before thinking about going with FETCH insurance. Your pet’s well-being and your own mental health are vital! Giving them a one-star rating is too generous for their lack of support and communication.
Insurer: Fetch
By: Ana M.
Not worth it
They charge a lot and unless you have the one off where your animal needs a huge surgery it’s not worth it. They started out at around $20 something a month. Then they went up to $80 a month - per pet !!! 3 of which had never had any claims. Plus deductible per pet. Start a saving plan and put the $240 a month in the bank and add on the deductible per year and realize you are not saving anything. Keep in mind insurance is a business to make money. Don’t waste your money. A lot of things are not covered. Make sure you are aware.
Insurer: Healthy Paws
By: Lucy Sing
Very reliable
Very reliable, the claim was finished within the 2 week timeframe. Had to talk with customer service and they were helpful.
Insurer: Fetch
By: Dana
Fast, easy--naming uploaded docs is the only difficulty
Not having to resubmit vet records for the past 2 years (since I just did that for my 1st/most recent claim). My only complaint about uploading files is that we cannot name them something that makes sense to us--they are given a "random" name & that means nothing to users, so if you are uploading docs over a few days, it's difficult to tell which docs have already been uploaded. Can you please change then naming convention to be editable by the users?
Insurer: Fetch
By: Karen
*Updated* Lengthy wait time only to find my claim…
***updating my review because after many problems, they did resolve things and reimburse my claim. The next claim I submitted was taken care of very quickly. Still taking off a star for past issues**. Lengthy wait time only to find my claim is on hold due to records missing. They did not contact the primary vet on file. After records provided twice I received no confirmation. Told it would take ANOTHER 30 days when I called. Eventually received an email that records were missing and they couldn’t move forward with my claim because I could not get my newly adopted dog an appt anywhere within the first 14 days I had him?? Vets everywhere are extremely busy. He had a thorough exam at the first available appt within a few weeks of adoption. This claim is for an emergency situation and not a preexisting condition. Seems like they just want to avoid paying while I try to recover from this financially. Not impressed. People get insurance so they can have timely reimbursement for unexpected medical expenses, not so they can pay a fortune in premiums and wait indefinitely for a reimbursement that may or may not ever come. Do better Embrace.
Insurer: Embrace
By: Heather B