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Pet parents across the U.S. and Canada have left over 217,727 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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*Updated* Lengthy wait time only to find my claim…
***updating my review because after many problems, they did resolve things and reimburse my claim. The next claim I submitted was taken care of very quickly. Still taking off a star for past issues**. Lengthy wait time only to find my claim is on hold due to records missing. They did not contact the primary vet on file. After records provided twice I received no confirmation. Told it would take ANOTHER 30 days when I called. Eventually received an email that records were missing and they couldn’t move forward with my claim because I could not get my newly adopted dog an appt anywhere within the first 14 days I had him?? Vets everywhere are extremely busy. He had a thorough exam at the first available appt within a few weeks of adoption. This claim is for an emergency situation and not a preexisting condition. Seems like they just want to avoid paying while I try to recover from this financially. Not impressed. People get insurance so they can have timely reimbursement for unexpected medical expenses, not so they can pay a fortune in premiums and wait indefinitely for a reimbursement that may or may not ever come. Do better Embrace.
Insurer: Embrace
By: Heather B
terrible experience
This company does not take customer service seriously and will take over a month on average age to process your claim. They don’t respond to emails and claim to loose your pet’s medical records.
Insurer: Figo
By: Dr. Hudson Garrett Jr
Double Surgeries
My dog started limping and took him in and it was determined after several vet and specialty vet visits, that he need surgery for a torn ACL. Pets Best processed the claim with no questions, just an itemized invoice. 2 months later, he started limping on his other leg. Yes, another torn ACL. I was worried that the insurance would not cover another claim even though it was on a different leg. But the claims process was just as easy. These are the biggest bills I've had with this dog and I'm SO glad I had insurance for peace of mind that I didn't have to worry about the costs, just the care.
Caring
I had (sadly passed recently) an 11 / 12 year old Chihuahua who had cancer. Pets Best helped me with the claims process. They did all things & sent a Sympathy card after learning my pet passed. I truly recommend this company. Just ensure to get the coverage you feel meets what you can afford. Pets Best will do the rest!
Insurer: Pets Best
By: Brenda
So glad we chose Met Life
We’ve had 4 rescues and we decided in April to purchase pet insurance. We are very happy with how easy it is to submit claims. Also, everyone I have spoken with has been extremely helpful and supportive.
We had a little hiccup at the beginning…
We had a little hiccup at the beginning but we sorted it out great customer service
Insurer: Prudent Pet
By: Dieter
Everything they do & everything they…
Everything they do & everything they say is for REAL!!. When is the last time you dealt with honest, truthful & stand up people. Who mean what they say & say what that mean. What a truthful honest pleasure! My dog couldn't be in better hands receiving better care!
Insurer: Fetch
By: Andrea Rose
Very Pleased
I can not say enough positive things about MetLife pet insurance. I did a lot of researching before purchasing insurance for my kitten. We had a pretty significant injury shortly after insurance kicked in (apparently no waiting period for emergencies). It took awhile to get approved but it was well over $1000, so I understand why it took longer to process. I wasn’t even sure it would be approved but was hoping for the best. It was approved…. Phew! We went for a kitty well visit Thursday PM and the claim was processed and approved Sat AM. So what’s not to like? They process claims quickly, customer service was top notch when I did have a question, plenty of options when choosing a plan and found it to be very decent coverage at a very decent price.
Smooth, Fast, Easy, and Compassionate
I can't believe how quickly we were reimbursed and how easy they make it. Very sadly, my cat passed away in the middle of trying to save him, and Spot's team called with condolences and to see if they could do anything. Clearly a mission-driven company. Very touched by that.
Insurer: Spot
By: Colleen Patrick-Goudreau
Fast and friendly
Easy filing of claim and Quick settlement. Also friendly customer service, always there to assist when needed.
Insurer: Embrace
By: Constance Rauschert