225,093+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,093 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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This company has the worst customer service
This company has the worst customer service. I have been running in circles trying to get more information on why my pet’s claim was declined. Each email and phone call they give me the same general answer of “it was a pre-existing condition” but when I ask how this is determined and show proof that it was not a pre-existing condition they cannot give me any information. They will deem everything pre-existing so they do not reimburse anything. Customer service is all run by bots so it is extremely difficult to talk to a real person.
Insurer: Fetch Canada
By: Meg
Excellent Pet insurance …
The ease of applying for pet insurance with great coverage and rates. The fact that my pet was immediately covered with no waiting period and the ease of putting in a claim and them processing it with no hesitation. Also this insurance company is very informative and it fits my budget.
Insurer: MetLife
By: Tracey M Jones
Very disappointed in the length of time…
Very disappointed in the length of time it took to settle my claim.
Insurer: Pets Best
By: Scott J. Benrube
The lady who helped me was great.
The lady who helped me was great.
Insurer: Embrace
By: JL Giamanco
Spot has been great in every way
Spot has been great in every way! They process the claims quickly. I’ve had to call customer service in the beginning and they were beyond pleasant!
Insurer: Spot
By: Melissa Webb
So far so good
So far so good, I've had them for several years and they've never denied a claim. I got my pets covered when they were pretty young though.
Insurer: ASPCA
By: Marisa Lewis
So easy to submit a claim online and reimbursement is fast!
So easy to submit a claim online and reimbursement is within hours or a day! Very happy with this website and how easy it is to submit claims.
Insurer: Embrace
By: Brenda Stewart
Great service
Great service! You do what you say you’re going to do and in a timely fashion! Thank you!!
Insurer: Pumpkin
By: Donna Wilson
Megan the Fetch Insurance…
Megan the Fetch Insurance representative clarified the process for me to set up a pre authorization form for the future teeth cleaning of our 4 year old Australian Labradoodle Dune. Plus she personally contacted our Vets office to ensure they would forward a quote relative to the cost of the procedure and to ensure the Vet forwarded Dune's medical records to her attention. Its very rare that one receives this form of service these days. Well Done Megan!
Insurer: Fetch Canada
By: Paul
Wellness coverage
I asked why Embrace cannot provide wellness coverage in Rhode Island and was told that R.I. law prevents such coverage. I plan on contacting my state legislator, but wonder why Embrace isn't doing anything to address the problem.
Insurer: Embrace
By: Robert Bianchini