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Timely response and resolution on claims
Timely response and resolution on claims
Insurer: MetLife
By: Sonya F
Impersonal signup, but good coverage & fast payments
The sign-up process is very impersonal; at first, I tried to give my new pet contract to the same salesperson who had helped me with my other dog's policy, hoping she would earn commission. I didn't hear back from her and lost a few days, so I wound up having to wait 30 days for insurance to kick in because I didn't sign up by a certain date although I had tried to sign on early and I had tried reward the saleswoman for helping look after my dogs. When I eventually heard back (in the meantime, I signed on with whoever answered the phone when I realized that the other person might never respond), she said they didn't get commission, which is likely why she took so long to reply; it became clear to me that she didn't care about helping me because there is 1) no incentive for her to care, and 2) they never intended to imply that you have a "relationship" with your insurance agent. However, beyond the impersonal sign-up process, I have nothing but positive things to say about my actual experience with renewals and claims processing. MetLife has kept my rates consistent, which has been wonderful. Their rates are competitive. Submitting a claim is very simple, and payment is fast. I had Embrace insurance in the past, and I would never go back to them.
Insurer: MetLife
By: Lisa
My claims were not approved.
My claims were not approved.
Insurer: MetLife
By: Anju Matreja
The claim process is easy and straight…
The claim process is easy and straight forward. Process time was timely. I thank metlife for making the process easy while my cat was fighting for her life.
Insurer: MetLife
By: customer
Easy of enrollment -
Simplified user experience. Clarity of information. Pet insurance? Think Metlife!!!
Insurer: MetLife
By: Aar Kay
They were kind and understanding
They were kind and understanding. I canceled the policy because I didn’t complete the purchase of the pet. And they were kind when I explained the situation.
Insurer: Trupanion
By: Maureen
Preventative Health Plan
Very happy with the preventative health plan so far! The claim process was very easy. I wish my health insurance operated this efficiently!
Insurer: MetLife
By: Anonymous
easy claim requests with ridiculously…
easy claim requests with ridiculously fast turn around time for review / dispersion of claim into account!
Insurer: MetLife
By: michael kaleel