217,074+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,074 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pet's Best is an exceptional company which I recommend highly.
"I've had Pet's Best insurance since 2017. They are a stellar company. Last year my dog was diagnosed as diabetic, and earlier this year he lost his sight completely due to cataracts from the diabetes. Three weeks ago he had cataract surgery and he can now see again. Pet's Best has paid the claims promptly and completely, and thanks to them I was able to get the surgery my dog needed. I really can't recommend them highly enough. I have had surgeries for my dogs in the past and Pet's Best has always paid the claims promptly. Also, having free access to Whiskerdocs has proven to be invaluable. If it wasn't for them, I would not have known to take my dog to an Internal Medicine Specialist to regulate his diabetes - which the primary vet was unable to do. Whiskerdocs has been an excellent resource."
There for us in a time of need
I have never used pet insurance before, and when we adopted a purebred Sphynx, I thought it was in our best interest. I did my research and found Healthy Paws. The price was competitive, and the coverage I was quoted for felt sufficient. Fast forward to our cat's 1 year well visit, we were informed his cardio pet value was the highest they'd ever seen and referred us to a cardiologist. Sadly, our baby was diagnosed with juvenile heart disease, and we were given the news that he would be on lifelong medication and still have a short life. The news was devastating, and I was worried about how the insurance would treat us. They were amazing. The claims were easily submitted, and we were reimbursed within 2 days directly to our bank account. He recently went into heart failure after a routine procedure and was in the hospital. Healthy Pets covered all of his costs that were covered and even sent a check-in email to see how he was progressing. They make a bad situation feel safe and secure. Now I can focus on him and less about how I will afford to care for him. Highly recommend!
Satisfied customer
Pet's Best has been covering our two dogs from the time they were puppies, almost 5 years now. Pet's Best has always come through and handled the claims just as they advertise, I recommend them highly to everyone I know.
my claim was taking care of
my claim was taking care of, and explained to me what was covered by my deductible.
Insurer: Fetch
By: Herb buchsbaum
I am able to properly care for my…
I am able to properly care for my animals because I have Embrace and they are so easy to work with.
Insurer: Embrace
By: Joanna Beecher
Worst Insurance
Pets Best is one of the worst pet insurance companies. Whenever I make any claim, they lump everything together with "Preexisting Condition." My dog has an ear infection, and they claim that my dog's skin allergies are causing severe ear infections. My vet thinks it is otherwise, but it is a bacterial infection. I am frustrated with this insurance.
Pet Insurance Made Easy
I have found Embrace to be very easy to use and quick to respond to questions and processing claims.
Insurer: Embrace
By: Louann Vallone
Very Pleased
I have not had insurance in the past. Met Life has made it very easy to put in a claim.. I can either download the bill for my dog via an email statement or just snap a pic and add...very easy! They keep you aware of the process and when to expect payment. My dog has had pre-existing conditions but they pick up with anything new from when I started the insurance and have not raised rates at all with my renewal, in fact, I got $500 more coverage the next year for FREE!
Great service- fantastic value
Great service- fantastic value
Insurer: Sonnet
By: Hannah Kedini
“Embrace Insurance: Fails to Step Up and Make Things Right”
Negative Review on Embrace Pet Insurance I’m deeply disappointed with the treatment I received from Embrace Pet Insurance agent "Nick" from TN when I first called in regarding the cancellation of my dog’s policy. After being told four different reasons from four different people after the initial call with "Nick" from TN why my pet’s insurance couldn’t be reinstated, I’m left feeling frustrated and misled. Here’s what happened: 1. Contradictory Reasons: I was told my dog’s age (over 4 years) disqualified me under California state law and insurance board regulations. Then I was told I couldn’t reinstate because I responded two days after the policy was canceled and couldn’t pay the past due amount for this month. None of this was clearly explained or consistent. 2. Misleading Information on Their App: My app showed my next payment wasn’t due until the second week of December. When I brought this up, the rep told me the app’s information is “not current” and that I need to check online for accurate details. Seriously? Why have an app if the data isn’t reliable and runs currently with the website? I advised them I have a screen shot of the statement before the app locked me out but they did not want to address that. 3. No Accountability: When I pointed out the discrepancy, there was zero accountability. Instead of addressing their shortfalls, they shifted the conversation and dodged responsibility. 4. Lack of Compassion: I explained that my email was hacked, my bank accounts compromised, and I had to reset all my payment information with my creditors. Every other company I dealt with was understanding and helped resolve the issue—except Embracer "Nick". Embrace refused to work with me, even though I was only one day late due to circumstances beyond my control due to hacking of my personal and financial information. This lack of customer care and their unwillingness to help resolve an issue caused by inaccurate information on their part is unacceptable. I would not recommend anyone, especially those with USAA, to use Embrace Pet Insurance. Their rigid policies, poor communication, and lack of empathy for customers are shocking. Save yourself the frustration and look elsewhere for pet insurance.
Insurer: Embrace
By: William Bush