154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Unable to update a claim
A claim was denied as a preexisting condition, it was not, there should be an option to communicate regrading a claim and the decision.
Insurer: Pets Best
By: Deborah
FAST, PROMPT, EASY FILING. FAST PAYMENT
SO EASY TO FILE AND QUICK PAYMENT OF CLAIMS. HONEST COMPANY!!!!!
Insurer: Embrace
By: Janice O'Leary
Embrace, A Typical Example of the Lightly-Regulated Pet Insurance Industry
Embrace, like all pet insurance, is a racket. Although I had no accident or illness claims, my year over year premium increase was over 100%. I have canceled my policy. Their customer service was always friendly, but rarely competent; unfortunately my experience of claims, underwriting and sales tactics fall into the lowest decile of all insurance companies I have dealt with. Pet insurance as an industry has grown in size by leaps and bounds. The industry needs the attention of a large number of States' Insurance Commissioners to review current practices. Overall, Embrace was expensive and difficult to extract concrete answers from.
Insurer: Embrace
By: Timothy
Be truthful in the initial sign up
They make you jump through so many hoops for approval. Asked for 2 major reports and i provided them. Now they’re asking for more which is deceiving. They’re trying to deny me. Do better!
Insurer: Embrace
By: Chris Gill
Improved webpage is nice!
Improved webpage is nice!
Insurer: Embrace
By: Michael L
Pet experienced a traumatic injury. Two surgeries.
We went through an extremely difficult time when our pet experienced a traumatic injury. Embrace helped us to get through it. They minimized the financial stress by paying the hospital bills within a reasonable time. They were professional and polite, even kind. I would definitely recommend Embrace. Just be sure you have all your paperwork!
Insurer: Embrace
By: Bill James
Petsbest helps my pets get the care…
Petsbest helps my pets get the care they needs while they we are managing their health issues. Thank you so much!
Insurer: Pets Best
By: C M
Pets Best Greyt Choice
Pets Best has been a great choice for my retired greyhound racer. She is able to enjoy her best life with Pets Best coverage of acupuncture and holistic elder pain management. Love the variety of coverage.
Insurer: Pets Best
By: Sarah Rideout
A Complete Scam - Avoid Pets Best at All Costs!
If you’re considering Pets Best Insurance, save yourself the frustration and look elsewhere. My experience has been nothing short of a nightmare. They have made every excuse imaginable to avoid paying a single claim, twisting the vet’s words and inventing loopholes to deny coverage. Even with clear documentation from my veterinarian, they somehow found a way to reinterpret or outright dismiss it. It felt like they were more focused on protecting their profits than providing the coverage they advertise. Every claim turned into a drawn-out battle, only to be met with another denial and zero accountability. This is not pet insurance—it’s an expensive illusion. I paid my premiums on time and trusted them to have my pet’s back, but all I got was stress and wasted time. If you value your money and your peace of mind, do yourself a favor and steer clear of Pets Best. They’re the worst.
Insurer: Pets Best
By: Daniel
The turn around time from submitting invoice to getting refund
The turn around time for my puppies wellness exam invoice and getting the refund back to me was way faster than I expected it to be.
Insurer: Pets Best
By: Alysen Fedewa