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Pet parents across the U.S. and Canada have left over 216,984 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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This is my first time using this dog…
This is my first time using this dog insurance, but I do need someone to send me a card show proof so that I can use it to pay and see what it is all about
Insurer: ASPCA
By: Annie Livermon
Saved my horses life
Saved my horses life! I’m a small animal emergency vet tech and it’s difficult to find insurance that covers horses but I was able to go forward with emergency surgery since I was backed by the ASPCA insurance! Forever thankful.
Insurer: ASPCA
By: Sarah Skoronski
Medical history
When signing up, I promptly submitted all medical history documentation. I wanted to make sure I know all pre-existing conditions. They kept delaying reviewing the documents while having no problem taking my money for premiums. At some point, it got ridiculous and I canceled. What a waste of time and money!
Insurer: Embrace
By: Natalya Vlasyuk
The 1 star ratings are generous
The 1 star ratings are being very generous. I don’t have time to write a detailed review because I need to use my morning trying to get re insured after they cancelled my policy. All started with having my wallet stolen and had to cancel my credit card. Called them and explained. They told me everything is decided by computer. Cascading customer support failures and misinformation given at every turn. Avoid this company at all costs.
Insurer: Sonnet
By: Mike D
One word Review only !!!!!
One word Review only !!!!! Stepanie was PURRRFECT !!!!!!
Insurer: Prudent Pet
By: robertoraszgmail.com
BIRTH DEFECTS AND CONGENITAL ARE PRE-EXISTING
I bought this insurance because they claim to cover hereditary/congenital. Well that is a load of garbage. My dog had a very rare skeletal muscle hamartoma - it was congenital (as he was born with it) as well as Von Willebrand. Now at the time I got the insurance I was only aware of the Von Willebrand's but they told me it would be covered. Well we submit for his surgery to have his throat mass removed after waiting on a final histopathology only to be denied. They deemed it PREEXISTING. of course it was preexisting it was congenital. He was born with it.
Insurer: MetLife
By: michele
A Lifesaver!
I cannot praise this company enough. I never imagined having two puppies with major issues arise in their first year of life. One of them has an autoimmune issue that has resulted in several ER and specialist visits. Pets Best covered everything as promised. The other puppy fractured both of her front legs, then managed to somehow rebreak one of them. The one that rebroke turned into complication after complication. Pets Best has covered more than I ever imagined. Surgery after surgery, ER visits and follow ups with the specialist and rehab vet. Medications have also been covered. I'm beyond grateful for Pets Best for taking the financial stress out of caring for these little dogs that have had so many problems. The claims are processed in a timely manner always within the time frame promised at the time the claim is submitted. I couldn't be happier with our experiences so far. I recommend Pets Best to everyone that has a pet.
Never Had an Issue with Pets Best
They are a good, responsive group. I had a few instances of working with a customer service agent on the phone and they quickly resolved my issue. Claim filing is easy, the benefits are explained and reimbursement is quick. Only con is that they are expensive, but I did the top tier plan, which is worth it, especially if you have a senior dog.
Insurer: Pets Best
By: Trish
Jasmeen was so kind and personable to…
Jasmeen was so kind and personable to me .... Thank you so much Miss Jasmeen !!
Insurer: Sonnet
By: Tadeush HOLLAND
Horrible experience with this company
I had Healthy Paws for nearly a decade, and they assured me that they would never raise premiums based on age or claims. Unfortunately, that promise changed. When my dog turned 8/9 years old, they've increased his premium to $250 a month, which is more than my own health insurance. Looking back, I regret paying the increasing rates over the years. In ten years, I had only been reimbursed between $250 and $500 but paid exponentially. My dog had been with Healthy Paws since he was just a few weeks old. A few months before the largest premium hike, he had a $350 emergency visit that they denied, claiming it was a pre-existing condition. This was puzzling, as he had no prior conditions, and I had to have a check-up at their request prior to him being insured. They even asked me to resend all his records from the past years. After some back and forth, they eventually paid some of the claim, minus a $100 deductible, but the stress of dealing with them while taking care of my sick dog and the insane premium increases caused me to cancel my insurance as I wasn’t seeing the value for what I had been paying. I strongly recommend looking elsewhere for pet insurance or considering setting aside money in a savings or money market account instead. Be sure to check Better Business Bureau reviews before making a decision. I've looked into potential class action suits but only found one in Washington.
Insurer: Healthy Paws
By: liz murphy Liz