217,070+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,070 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Getting Better, All the Time!
This Company has improved, greatly, from our experience with them, in the last year! It took us some time, to learn how they function, but, it was well worth the wait! Our last reimbursal went like clockwork, and was within definable benchmarks! In fact, this is the first time, the process went smoothly, without a modicum of effort! Certainly, Embrace, learns by its mistakes, as we all should, and, given the time, and patience, Embrace Pet Insurance, can be, your loved one's best friend, whether they wag their tail, or, melodiously purr!
Insurer: Embrace
By: Archbishop Richard L. Sorrenti
Legitimate Claims Denied and No Process to Dispute or Reconsider
Pets Bests denied a legitimate claim for coverage on the basis that it was a pre-existing condition. It was not. The website offers no ability to dispute a denial and erroneous explanation of benefits. Individuals are directed to call a customer service phone number that is not answered by anyone, even AI. Instead, a text message is sent instructing you to go to the website, or call the same customer service number that is not answered. You are placed in a loop that appears designed to frustrate individuals and avoid responding to inquiries. Pets Best provides no ability to dispute a claim and offer no actual customer service. This is contrary to insurance industries standards.
Insurer: Pets Best
By: Denise
Consumer beware
Consumer beware! Similar to what some other posters are saying, when I first opened a policy for my dog with ManyPets in 12/2021, I had a $308 annual premium. As of 10/2024, they have dramatically increased my premium to $815.64. On top of this, there is a $250 annual deductible. They have reimbursed two small claims in the last three years - one payment for $403 this year (50% of the original claim amount) and the other for $598 in 2022 (100% of the original claim amount). Note that their level of reimbursement has worsened over time as well. To me it seems absurd that they would increase my annual premium by 165% in only 3 years. I have contacted ManyPets to cancel my policy and I would advise others to steer clear of this company.
Insurer: ManyPets
By: A. Joyce
Very helpful
Josh was very personable and helpful with any questions that I had. Thanks Josh
Insurer: Fetch Canada
By: Rick
Claim for orthopedic surgery. Coco
I called regarding my claim because I received a notice that they approved it but were waiting for the official invoice. I sent the invoice the same day I sent the estimate but under separate cover. The person I talked to insured me the invoice had been received. That was Monday and this is Wednesday and the information on line is still the same. I hope it has been received. The person I talked to was very helpful and I think solved my problem since she assured me the claims department had my invoice and were working on the claim.
Insurer: Embrace
By: Joan Clawson
This company is greedy, slow, trash
This company is happy to take your money but they make the claims process as difficult as possible. They kept delaying my claims because they kept asking me for records I already sent initially. They kept asking for the medical history for the first 12 months prior to my policy for my dogs. I sent them all of the records for the dogs from two different veterinarians early on. They told me that they had all the records they needed, but they continued to tell me they still need those records every time I tried to make a claim. They are very slow to communicate also. Terrible company overall. Go elsewhere for the care of your pets.
Insurer: Embrace
By: Joe Meade
I believe Embrace to fair with covering…
I believe Embrace to fair with covering our girls for insurance. You are easy to work with, submit claims,
Insurer: Embrace
By: DONNA HENDERSON
While I was not pleased by the increase…
While I was not pleased by the increase in my premium, Rachel was very helpful in assisting me in adjusting things on our account to help us save money. She was expeditious, helpful and knowledgable.
Insurer: Fetch
By: Melonie Pederson
Way too expensive
They were wonderful for a while. The price just got out of control. They raised it $103 a month without informing me. When I reached out they said they emailed me which I went back to check it and never got an email. The price was not worth the service they provided!! I went to another company after that
Insurer: Embrace
By: None
Very slow coverage reimbursement
Our cairn terrier accidentally swallowed a piece of plastic. She was taken to an emergency vet to induce vomiting. She is fine now. That was on November 4th. Embrace held up the claim for what they said was to check for pre existing conditions. Lame excuse because this was an emergency condition. Swallowing a piece of plastic by accident is not a daily occurrence. The representative i spoke to was not too kind about this. After giving Embrace one star in a previous review, they settled within two hours. I just hope I don't have to go through this every time.
Insurer: Embrace
By: Richard