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Pet parents across the U.S. and Canada have left over 217,342 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The response rate is EXTREMELY slow for…
The response rate is EXTREMELY slow for very basic claims. It took months for Embrace to obtain obtain documentation which I obtained with a quick phone call. They payment for my covered claim took months. I would recommend paying more for another service for a better response rate.
Insurer: Embrace
By: Jess
Great Experience
Great Experience! My baby fur recently had back surgery. The claim was fully paid within 3 weeks. They have been a blessing! Thank you!
Insurer: Pets Best
By: Liz Sanchez
The support team was sooo helpful!!
I spoke with Alicia, on the phone yesterday and my experience in dealing with her was wonderful! I am new to Fetch and I’ve never had dog insurance before… That being said I had multiple claims to file and didn’t realize that invoices and medical records of each visit had to be submitted… To make a long story short I messed up and Alicia was so patient and kind to walk me through each claim and explain the outcome based on each vet visit. I unfortunately missed the window to submit two of the claims which I wasn’t thrilled about as I don’t feel fetch informed me in the beginning letting me know that there was a time limit to submit them. That being said, we are hopefully back on track and I’m hoping there will be no more issues in the future. Anyhoo…again, Alicia was incredible to deal with and if I have any more questions, she has given me her direct contact information and I will be dealing with only her from now on. Thank you, Alicia for your help and patience while navigating through the chaos lol🙏🏼😊
Insurer: Fetch Canada
By: Jax
Once they get the pets health history
Once they get the pets health history, the procedure goes smoother. They don’t cover pre-existing issues or anything related to it (wish they did). But when my dog was sick for almost 3 weeks, they covered the 80% ( what I signed up for), the vet visits, urgent care visits & emergency vet visits! It was a god send the financial help!
Insurer: Spot
By: Phyllis Cross
They take too long to review claims
They take too long to review claims. I have 2 open claims with cost in the thousands and the claim is still in "review".
Insurer: Embrace
By: JLD
The best insurance for my dogs
I have to say that it is the best insurance company I could find. Very professional and very kind. Vanessa was very helpful to me. She listened to me in Spanish and helped me with everything. Thank you Vanessa.
Insurer: ASPCA
By: victor castañeda
Easy to file
I have made some claims and I think they treated me fairly. It is an easy claim process.
Insurer: Embrace
By: Susan Wade
Fast reimbursement
Fast reimbursement! The people that answer the call are wonderful.
Insurer: Pumpkin
By: customer