217,411+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,411 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Over $400 in charges. only $60 paid
On a $400 claim, Pets Best denied all but $60 saying "wellness maximum benefit exceeded." These were claims for January - when did I exceed my annual maximum benefit for the year? Also, it doesn't appear the unpaid expenses were even credited toward my annual deductible - what a rip-off.
Insurer: Pets Best
By: Jeffrey
Really good customer service
Really good customer service. Never had to file claim so can’t address that
Insurer: Embrace
By: Lily’s mom
Only about the money
I have witnessed my premiums skyrocket in the past 4 years from $400 to my latest premium of almost $1100, with having NO claims submitted during this time. Beware, run like hell, it’s all about money for this company. I enquired that, because I had no claims submitted, would my premiums offer some sort of a reduction. Answer was a flat no. Pathetic Company
Insurer: Fetch Canada
By: Ed
Very professional
We have been with Sonnett for over 7 years and we had a claim last year. The company had us take vehicle in for appraisal which was done in a week and the car was wrote off and we receive our funds 5 days later. A very healthy payout. Unfortunately we will no longer be able to renew at end of Jan 30th as they are no longer servicing Alberta. It's unfortunate but I highly recommend them. Great rates, friendly staff, I hope we will find another company that can fill their shoes.
Insurer: Sonnet
By: Debbie Hokanson
Miracle Pup
Our sweet Catahoula leopard dog, Odin, was diagnosed with hemangiosarcoma this past June. My husband and I were devastated with the prognosis we got. He's my soul dog and I knew I needed to do anything and everything I could to help him, and because we had Pets Best, we were able to take on the challenge of fighting this aggressive cancer. We have been able to work with a surgeon in the Lehigh Valley Region of Pennsylvania, an Oncologist near Philly, and of course our primary vet in the Poconos, to get him as much help as possible. In June, we were given 1-3 months with our boy. I am so grateful to say that he is doing so well 6 months later and beating all the odds! If it wasn't for Pets Best, we would not have been able to do all that we have for him. I don't like to think about the decision we would have had to make without knowing that Pets Best had our back throughout this process. Because of this, I will never not have my pups on their insurance plans 🤍 thank you endlessly for helping up through one of the hardest times of our life. Odin sends so many face licks and tail wags 🐾
Insurer: Pets Best
By: Karli
They processed my claim super quick and…
They processed my claim super quick and gathered the medical records they needed to do so! Very happy with my experience!
Insurer: Spot
By: Trish Meng
I was told there was no paperwork or…
I was told there was no paperwork or vet exam needed and have requested the transcript of that call, and I have not received any response to my 3 emails. As a result of bad information from the Fetch representative telling me no vet exam or paperwork was needed, and that wasn’t the whole truth I being told no, believing didn’t get paperwork done because I was told there was no paperwork, and now I have a claim, and now the representative tells me I did need paperwork and a specific exam and specific paperwork to be done and my dogs very costly diagnostics and needed surgery costs are denied and not approved. I’m disgusted by this.
Insurer: Fetch Canada
By: Jody Berdahl
Doesn't allow current diagnosis to be type in
Whenever I type in the current diagnosis, I'm given the previous diagnosis to choose from. Your system doesn't accept the current diagnosis, insisting no diagnosis was provided.
Insurer: Embrace
By: YG
Easy, fast, stress-free
Spot made it easy to upload required documents and worked seamlessly with Alfie’s vet. The reimbursement was super fast and helped a stressful situation not be any more complicated. Thanks!
Insurer: Spot
By: Debbie Lanford