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Pet parents across the U.S. and Canada have left over 217,411 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Healthy Paws - Highly Recommend
I've had HP for 9 years. They consistently provide a no-hassle experience and typically pay claims within days. One of my dogs has required multiple surgeries and procedures - and I've never had a rate hike due to the number of claims submitted, or the cost of claims. So glad I have HP and would highly recommend to all pet parents!
Insurer: Healthy Paws
By: Sarah
The ‘new to me’ customer service…
The ‘new to me’ customer service person/s now answering the phone. Tremendous improvement. Completely satisfied. I was working for about 30 years Personal Property and Automobile insurance. I knew what I was asking for. This takes nothing away from my most recent conversation with Hina. Thank you.
Insurer: Sonnet
By: Diana Nicholas Di
It was easy to get my reimbursement
It was easy to get my reimbursement. It took about a week and it was automatically deposited into my account.
Insurer: Spot
By: Amanda Land
Pets Best - Quick & Easy!
Buster had a prescription filled for an allergy issue. I was able to quickly and easily fill out the claim form and attach the documentation for the prescription. Within days I got an email that the claims process was done - I logged on and viewed that it was accepted and put towards my deductible.
This is my Healthy Paws pet insurance Story
This is my Healthy Paws pet insurance policy story. Eight years ago, soon after I retired, my wife and I got a poodle/border collie mix puppy that we named Koa (because I’m from Hawaii and Koa is not only the name of the wood but also means “warrior” or “fearless”). When you’re 65 years old, getting a dog as energetic as Koa was probably not the best choice, but I was old, not dead, and Koa was so much fun! He was just a bundle of energy and perpetual motion and wicked smart to boot. In the first weeks of having Koa, my wife told me that we should get pet insurance, because Koa seemed to be the kind of dog that would eventually need it - he was running hard, crashing into walls, chasing critters, digging up the yard, darting across the beach - all the crazy wacky things that boy dogs do, and that was even before we house trained him.. So that's what I did - after some research, I chose Healthy Paws pet insurance. I knew Chubb from my working days and was happy with their products and services for humans. At the time, very few pet insurance companies, including Healthy Paws, were offering well care, but that wasn't my big concern. I wanted coverage for the other things - CCL and tendon tears, broken bones, stuff like that. Healthy Paws' policy offering was great - 80% off those things with no limits. Sounded great so I signed up when Koa was four months old. For eight years, Koa was very active. Extremely active. So active, that his FitBark tracker constantly ranked him in the 95% percentile for activity. He became a great frisbee dog and could play fetch for hours without stopping. He would wear down the Aussies and retrievers and border collies that would dare chase after his frisbee. But all that took its toll on poor Koa. One day, he just couldn't bear weight on his rear legs. We had previously seen the early signs of CCL problems, but we were hoping that he would one day get better. He did, a few times, and then finally he didn’t, and we found ourselves looking at bearing the costs for bilateral CCL surgery, t-cell therapy, and tendon repair last year at a cost that was the equivalent of a new car. The cost for Koa’s first surgery – the bilateral CCL surgery - was in the five figures. When I submitted the invoice, the voice in my head told me that Healthy Paws would balk at the cost and find some reason to not cover the bill. But to my surprise, they did inside of a week. Koa’s second surgery came a month later – the surgery to repair Koa’s tendon injury. The cost was also in the five figures, but less than the first. Healthy Paws took 48 hours to cover that one. They’ve since covered the weekly cast and bandage changes and probably will cover rehab expenses. So here’s what I’ve learned from poor Koa’s experiences. When Koa was young, I thought paying pet insurance premiums was an extravagance that solely addressed my peace of mind. Now I’m thinking that vet bills are astronomically far more expensive than pet insurance premiums. If you have an active dog that is warrior-like and fearless, you might want to consider pet insurance. I am very pleased with Healthy Paws. They do what you want insurance companies to do when you need them: they do what they promise. And thanks to Healthy Paws, Koa got the care he needed without us having to think about financing or whether to forego treatment for economic reasons.
Insurer: Healthy Paws
By: Wendell Lee
Responsive, no issues in last 3 years
I’ve had this insurance for my dog for about 3 years. I’ve never had any issues, they are responsive.
Insurer: Pets Best
By: Leslie Way
Quick and easy
Petsbest is quick to disposition the status of claims, and gives a thorough explanation for which way the claims are decided. The reimbursements for these claims are sent quick. Their website is also very easy to use.
Insurer: Pets Best
By: Russell Kay
Easy process and quick responses.
Easy process and quick responses.
Insurer: Fetch
By: Dexter
My dog has Melanoma
My dog has Melanoma. The cure is quite expensive. Embrace has been paying the claims without a question. We very much appreciate the financial help!
Insurer: Embrace
By: Diane Cerf
Best Pet Care Company
Easy to set up policy. Website easy to navigate. Claims are simple 4 step process.
Insurer: Embrace
By: Lisa Chant