222,532+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,532 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Gloria
Gloria - my customer agent, is truly amazing. I am so impressed & above all GRATEFUL for Gloria. Her attention to detail & thoroughness when reviewing claims is 2nd to none. She is so responsive and follows up with you (When promised!), troubleshoots, and explain why certain claims are taking longer than others. She is persistent in helping her clients get answers on their claims. She also follows up with the vet or myself in order to get these claims settled. I have 4 big dogs and there are multiple claims to follow up on! GLORIA - Is the reason I am staying with MetLife. I almost dropped my policies in August 2024. It was so bad, and was about to cancel my policies. I had such awful experiences with other agents (no follow up, no responses, no attention detail or wrong feedback regarding claims, winging it to get you off the phone. With this many dogs, submittal of multiple claims coming from different providers, same invoice with multiple dogs on it - becomes complex & extremely confusing. BEST OF ALL SHE CARES - puts herself in the customer shoes. Prior to Gloria - this is what I would deal with: I had been a loyal customer for a coupe of years now, and by August 2024 was minutes away from cancelling my policies. It was SO bad - I had multiple claims open totaling almost $8K. I would call regularly, rehash my story goodness knows how many times, NO ONE provided me with answer on why these claims, same statement “We are experiencing other than normal volume” “We had a glitch in the system, you need to resubmit (basically start the process all over again) - this would go on for weeks. Every time I called, I would have to rehash my story until I was blue in the face. The frustration, lack of overview, or caring was the worst - the feeling of complete helplessness and at the mercy of one incompetent agent after another, is something I hope no one goes through. I probably delt with 14+ customer agent representatives before being connected to Gloria. Isabelle (Ladybug, Kya, Romeo, Jude) 💙🩷🐾🩵💜
Insurer: MetLife
By: Isabelle Tellkamp
Excellent Coverage Provt
Company reviewed and expedited my claim providing expected coverage for all issues
Insurer: Fetch
By: ELI
Customer Service
I had a really great experience talking with Amanda Mello from Fetch. She walked me through the process, answered all of my questions (I had many!), and gave me specific examples to help me understand the plan.
Insurer: Fetch
By: A.K.
Wonderful experience
During such a stressful time for our pet, knowing that our expenses for her care were covered by Spot was such a relief. The payment of claims was quick and customer service were incredibly kind and informative. I cannot recommend Spot Pet Insurance enough!
Insurer: Spot
By: Kirin McKenna
GREAT app and experience
It is very easy to submit a claim using the Figo app. When the claim is completed, you receive a full breakdown of cost and a detailed explanation of all adjustments.
Insurer: Figo
By: Steven
Surprised & totally impressed
I've never had pet insurance before because it sounded like a hoax. (Let's be honest, even our own health insurance is quite a joke). On a Doberman group I follow on facebook, many people highly recommend pet insurance and on a whim I decided I'd give it a whirl. Holy crap, am I thankful. My 5 month old boy ate a bunch of things he shouldn't have and needed emergency surgery to get the things out of his digestive tract. This happened yesterday, I filed the claim today and it was paid TODAY!! This pet insurance was the best gamble I've ever taken and I will forever sing the praises of Prudent Pet Insurance. Thank you so much for covering 90% of a very large vet bill. Prudent Pet insurance kept me from being a "lady of the night" lol. but seriously- they provided immeasureable relief for me & my furbaby
Insurer: Prudent Pet
By: ksculpgmail.com
The claim was simple to file
The claim was simple to file. Hopefully I will get some kind of credit for this charge.
Insurer: Embrace
By: Debra Kamino
Bobby sold me on the difference of…
Bobby sold me on the difference of Prudent Pet Insurance as compared to other pet insurance companies I investigated. He is knowledgeable, friendly and efficient. He instilled a sense of comfort and trust in Prudent and my access to him directly should I have questions or concerns.
Insurer: Prudent Pet
By: Gerene Schmidt
PetsBest has been very easy to work…
PetsBest has been very easy to work with. So far rates are reasonable and meet my needs.
Insurer: Pets Best
By: Ann Stead