210,193+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 210,193 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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East to make a claim and does not take…
East to make a claim and does not take long!
Insurer: Spot
By: ERICA
I would give it 0 stars if possible
I would give it 0 stars if possible. I did the 30 day trial, and I had multiple claims put in and they didn't cover a single damn thing. This insurance company is a waste of time and money. The only way you can possibly benefit from these insurance companies is if you put your pet under a policy right at birth other than that, you're screwed.
Insurer: Trupanion Canada
By: Adri S
Looking for a new insurance company
Many of the reps reviewing my claims will take 30+ days to process then with no heads up deny it so I have to resubmit. I've had to submit many claims with the Same information multiple times. It's incredibly frustrating and you all bank on customers giving up. I won't I am owed money and I'm discussing with an attorney
Insurer: Pets Best
By: Frustrated Dog Mom
Payout is quick and is always correct
Payout is quick and is always correct
Insurer: Pets Best
By: Julie H
Rapid response to claims
Rapid response to claims. Clear explanation of benefits. Professional and friendly customer support. Peace of mind.
Insurer: Spot
By: Therese Tanksley
There when you need them
I’ve been with trupanion for several years. This past month both my dogs had serious health issues with significant vet bills. Trupanion processed my multiple claims quickly (average of 24 hrs) and covered most of the expenses. I never had to worry about the estimates at the vet because I knew I was covered with Trupanion.
Insurer: Trupanion
By: Jennifer
Look elsewhere. Private equity owned now.
First off, my premium has skyrocketed in the last couple of years, now more than double what it was when we joined. Second, they are denying more claims as time goes on, similar to how human health insurance claims to cover you but finds a way not to. Third, I feel there is absolutely a premium increase based on your usage, and other users have pointed this out on Reddit (having two dogs, making claims for one and not the other and seeing a difference in their annual premium increases). I loathe that this company was bought by private equity; that was the beginning of true downfall. I wish I had chosen one that wasn’t, but I’m stuck with it now, as my pet has “pre existing conditions” in the eyes of any other insurance. Overall, getting policy coverage payouts is too hard, since they continually ask for more documentation to slow you and have you drop off during that process; it’s a known tactic. Why 3 stars? Bec at this point, they are still paying out most claims (with extra work) and the employees are lovely. But if I was someone buying a new policy, I’d look elsewhere.
Insurer: Pets Best
By: KT
I appreciate Trupanion
I appreciate how easy it is to enter in all the information. It is very quick and very helpful. I love Trupanion for my dog.
Insurer: Trupanion
By: Bonnie
too much work on my part and one claim…
too much work on my part and one claim and rate went up. seems vca and trupanion dont really work well together on billing then i saw my rate went from 130 a month to 160 after a pre authorization for surgery but "had nothing to do with my dog's surgery". i am thinking of ending my plan as i did it since vca recommended and frankly don't see the two working together well
Insurer: Trupanion
By: Pat
Quick processing time
My claim was processed quickly and reimbursement was made within a few days.
Insurer: Pumpkin
By: kat