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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Easy Enrollment process
Easy Enrollment process
Insurer: MetLife
By: Trude Hursh
Use of submitting claim superb!
Use of submitting claim superb!
Insurer: MetLife
By: customer
Very helpful customer service and user…
Very helpful customer service and user friendly website for submitting claims as well as quick payouts
Insurer: MetLife
By: Sheila Zack-Harrison
Kevin was able to explain the plan I…
Kevin was able to explain the plan I needed and made applying easy!
Insurer: Nationwide
By: EG
Rosie was very helpful and amazing at…
Rosie was very helpful and amazing at hearing out my needs and concerns and getting my pets needs met with a good policy insurance plan.
Insurer: Nationwide
By: Daisy
They don’t pay claims even though it’s…
They don’t pay claims even though it’s within the policy. They’re the worst. Stay away from them.
Insurer: MetLife
By: customer
You claim department
You claim department continues to be a problem and communication to your customer continues to a challenge for MetLife
Insurer: MetLife
By: Rosita Bagheri
The agents were very helpful
The agents were very helpful. They explained how fetch worked. They were very patient and answered all my questions. I am very pleased I chose fetch.
Insurer: Fetch
By: Joan
Aggressive (!) premium increases when there’s a claim
Embrace was actually great for the first couple years—but wait until you submit an expensive claim. Initially, the premium was high but manageable. Last year, my cat required surgery and Embrace more than doubled my premium this year. My cat has no other medical issues and nothing the surgery didn’t correct, and my premiums now amount to $3400 per year (truly). What’s the likelihood my healthy cat’s bills will amount to more than that every year going forward? Just about nil. Embrace tries to push out customers with claims—or to recoup everything they paid out within a couple years. That’s not how insurance is supposed to work. Healthy pets with no claims are supposed to subsidize my cat’s bills when he’s sick (and vice versa)—insurance payments shouldn’t be a loan where the insurance company tries to get back from me every penny they paid soon thereafter. So disappointing!
Insurer: Embrace
By: Kim
easy to follow instructions to enroll
easy to follow instructions to enroll, much better pricing for coverage
Insurer: MetLife
By: Penny Cantrell