Great customer service!
Excellent customer service skills. My questions were answered prompltly and completely. Enrolling was easy. Thank you.
- INSURER:
Trupanion
- POSTED: 06/07/2021
- BY:
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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CS is off the charts great - but slow to handle first-time claims
CS is off the charts great - but slow to handle first-time claims
- INSURER:
Trupanion
- POSTED: 06/07/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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New insurer
Because Alison was very helpful, knowledgeable and patient on the phone getting us set up.
- INSURER:
Trupanion
- POSTED: 06/07/2021
- BY:
- BREED: German Shorthaired Pointer
- AGE OF PET: 7 - 10
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The 'not covered' policy regarding the pet chewing on an item more than twice in the 18 months prior to getting coverage is not appropriate.
The 'not covered' policy regarding the pet chewing on an item more than twice in the 18 months prior to getting coverage is not appropriate. My puppy only 4-6 months old when she had any issues. 3 years later, coverage is denied when it is actually needed.
- INSURER:
Trupanion
- POSTED: 06/07/2021
- BY:
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 7 - 10
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Becky was helpful and quick to respond.
Becky was helpful and quick to respond.
- INSURER:
Trupanion
- POSTED: 06/07/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Unreserved recommendation w/ caveats
90% coverage is wonderful, claims are easy to submit, quick to process, and payments rapid, which together makes getting the best care for my pup in the worst of times a no-brainer. Even on-boarding is quick and easy, without medical exam. This is why I would recommend insurance, and Trupanion in particular to any animal person without hesitation.
However, while premiums are fairly affordable – on par with or cheaper than supplementary coverage for me – I’m not thrilled that prices were raised after I’ve been a customer for seven years. I’m not overjoyed that I can’t reduce my pup’s deductible. I’m unimpressed that an examination fee at the ER is treated as preventative care, and thus isn’t covered. That being said, Trupanion has steadfastly been there for us, without fuss, and has paid out to us ~20% of what I’ve paid in premiums over the years. Which is really worth it to me for the peace of mind as my pups begin to age.
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I always recommend Trupanion to any pet owner.
I always recommend Trupanion to any pet owner. It truly is a lifesaver. I’d be a very sad person without my best friend if it weren't for Trupanion
- INSURER:
Trupanion
- POSTED: 06/07/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Best coverage for emergency vet visits
It has been great working with trupanion for Patches's emergency medical claim so far. I would love to receive hospital/clinics near me that take trupanion insurance directly.
- INSURER:
Trupanion
- POSTED: 06/07/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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