5
out of 5
Verified
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1
out of 5
Verified
Stay Away... FAR away
Bad experience all around. I signed up in February; we are now in March and I am still receiving the "we need more information" emails.
The first issue came up when the expressed that they needed all previous medical history. My dog is adopted; so I only have the medical history since she has been with me. I sent them everything I had for her but they were having trouble getting info from one vet. They explicitly told me that that was the last piece of information they needed and then they would be able to begin the underwriting.
After a number of back and forth with both the vet and customer service I was able to get that info from the vet to them. As soon as that was submitted I received yet another "we need more information" email.
I emailed them saying "this is ridiculous, please cancel my plan and refund me everything I have paid up until this point." I believe this ask is fair due to the fact that her coverage was never active since the underwriting was never completed. I got yet another automated reply saying "your pets coverage was active from Feb until July and you are not owed anything.
Additionally; you are not assigned a dedicated account manager so every time you call in or email you are talking to someone new; someone who knows nothing about your account.
I only signed up with this account because my company started promoting "hub" and they were a vendor listed in hub. Not only am I leaving this review; but I am escalating this to hub as well.
Stay away from this company, far, far away. RUN don't walk. I wish I would have read all the reviews before I had signed up.
- INSURER: Pets Plus Us
- POSTED: 07/07/2021
- BY: Nicole
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: 7 - 10
5
out of 5
Verified
Trupanion was there when we needed them
Peanut needed an urgent surgery to remove his gallbladder. It was very scary for us, given his age of 15. Peanut did really well and is now recovering at home, after several days in the hospital. The surgery was quite expensive but Trupanion upheld their promise. This provided us with peace of mind and we are very grateful.
- INSURER: Trupanion
- POSTED: 07/07/2021
- BY: Colleen
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: Over 11 years
1
out of 5
Verified
The most horrible pet insurance out there over seven years paying are seniors and they never had any intention on paying
We are seniors have paid top dollar for our pet since we have got him to make sure we had pet insurance ..You have taken our money for over 7 years with never intending to ever except a claim for our dog .To us that is fraud and a scam you should have told us 7 years ago you would be doing this ..We would have saved our very limited money .Shame on you and your company .You should be sued for stealing money from seniors knowing you are never going to except a claim ..I will for sure be social media and telling whoever with listen and TV how you operate ..You scam us seniors for sure for alot of money ..
- INSURER: Pets Plus Us
- POSTED: 07/07/2021
- BY: Geraldine
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: 7 - 10
5
out of 5
Verified
Knee surgery
10/10. Can not say enough. I was hesitant about getting pet insurance but I’m so glad I did. I know Shepherd’s have bad hips so that altered my decision. I expected my dogs hips to go around seven but I was surprised that his knee was actually torn since four years old. Healthy paws has been truly amazing. No hassle. Fast reimbursement. I’m telling everyone I know.
- INSURER: Healthy Paws
- POSTED: 07/07/2021
- BY: Marissa
- BREED: Australian Shepherd - miniature
- AGE OF PET: 7 - 10
5
out of 5
My first claim with Pets Best
My pet had diarrea 4x in one nite from nothing eaten that was out of the ordinary, & in the morning she had it again along with vomiting. I visited my Vet and she performed multiple tests along with an ultrasound, leading to several prescriptions, including a special RX diet & a probiotic supplement. Now I find out PB doesnt cover any RX diets or supplements, RX or not. So out of a $1200 bill, PB sent me a check for $300, $500 of which was my deductible. I think I should have received $600-$700 back. Yes it is my first experience with PB, but they seem to NOT cover more than they cover. It took well over 4 weeks to receive reimbursement and 2 weeks to even hear back after filing. Considering the claim was thru email, thats way too long to wait for a response to a claim.
- INSURER: Pets Best
- POSTED: 07/07/2021
- BY: Jeanne
- BREED: Mixed Breed Small (10-20 Lbs)
- AGE OF PET: Over 11 years
5
out of 5
Verified
A godsend
Toast's little knee gave out and her vet confirmed that she needed surgery. We were able to go to a board-certified orthopedic surgeon and get the proper procedures—an MPL and a TPLO—quickly enough to (hopefully) protect the other leggy and get her good as new once she heals. Money is tight and Toast ended up having worse health than expected (the shelter said she was perfectly healthy; I thought I was getting pet insurance just so we'd have it when she was older. I never expected to use it in the first year). I don't know how I could have possibly afforded her care without Trupanion. I'm so grateful. Every pet parent should have some kind of coverage.
- INSURER: Trupanion
- POSTED: 07/07/2021
- BY: Star
- BREED: Mixed Breed Small (10-20 Lbs)
- AGE OF PET: 7 - 10
5
out of 5
Verified
We have a chance thanks to Trupanion!
My dog is my baby and my baby is a breed that is apparently more susceptible to a rare bacteria. There is absolutely no way I could have afforded to investigate and ultimately find the reason for her Illness without Trupanion. We have more of a road ahead, but she has a better chance now and i can sleep much easier knowing that if a big cost hits us again, Trupanion will be there to help. I’m so incredibly grateful for them giving me more time with my fur baby! If you are even remotely considering insurance You are nuts not to choose Trupanion!
- INSURER: Trupanion
- POSTED: 07/07/2021
- BY: Jennie
- BREED: Basset Hound
- AGE OF PET: 7 - 10
5
out of 5
Verified
This insurance is totally awesome
I don't know what I would do without Trupanion. Who can go wrong with 90% coverage and very quick turnaround on claims. You guys are AWESOME!
- INSURER: Trupanion
- POSTED: 07/07/2021
- BY: Debra
- BREED: Mixed Breed Small (10-20 Lbs)
- AGE OF PET: 7 - 10
5
out of 5
Verified
Trupanion has excellent customer service and is prompt in processing claims.
Trupanion has excellent customer service and is prompt in processing claims.
- INSURER: Trupanion Canada
- POSTED: 07/07/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10