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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Rep's always helpful & courteous. Thank you
Rep's always helpful
Insurer: Embrace
By: Richard Lane
They process and pay claims quickly and…
They process and pay claims quickly and have been very nice every time I have called.
Insurer: MetLife
By: customer
Awesome apps
Easier to file a claim in the Apps and fast uploading of documents. Thank you.
Insurer: MetLife
By: Bon Ng
Claims are handled well and within a…
Claims are handled well and within a good timeframe
Insurer: MetLife
By: Nancy
Worst than Nationwide
Worst than Nationwide Constant hassle for paperwork for first 6 month, a doctor receipt was never sufficient. Metlife does not cover anal gland expression.
Insurer: MetLife
By: Seattle customer
We have had good service
We have had good service. The only problem that the price keeps increasing and not by a small amount.
Insurer: MetLife
By: PAULA RIEDER
Everything was laid out for me to…
Everything was laid out for me to easily see what my options were
Insurer: MetLife
By: Jacob Strusz
Initially I have not had any issues
Initially I have not had any issues. Claims were settled quickly. The first issue came when my pets neuter was not covered. I chose a plan that specifically covered that-and when it was time to use it -it's not in the plan anymore. I can't locate my policy coverage at all. Second-my dog had an accident. Hurt his leg while playing. Denied because they said it was an illness. He was healthy with no illness-he twisted his leg while playing. Third-I have a dog that passed and cannot find a way to remove them from the policy. When I call it says call back during business hours-but does not give any business hours. I am an insurance agent so am well versed in selecting coverage and policy language. I picked specific coverage for our needs and feel over the years the coverage has been changed and the information is intentionally made hard to locate. My policy renews in February and we will defiantly be reviewing under a microscope and possibly changing companies . I feel like what was a excellent service has become useless for the most part-but the fees keep going up. I may be better off saving the money for an emergency myself.
Insurer: ASPCA
By: Connie
Trupanion was awesome
Trupanion was awesome! Our claim for the unexpected surgery was handled quickly and was an easier process than we anticipated. Made sure we understood every step and were a true partner. Really appreciated the support.
Insurer: Trupanion
By: Julie
Good Purchase Experience
Information was clear and complete.
Insurer: Pumpkin
By: Jerry Price