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The claim process was fast and easy.
The claim process was fast and easy.
Insurer: MetLife
By: customer
I cannot recommend Trupanion enough.
I cannot recommend Trupanion enough. We had insurance for our dog Blueberry and when we got our kitten Huckleberry, we went back and forth on whether to add him. We decided to. I'm so glad we did. Huckleberry ended up being diagnosed with a neurodegenerative disease. The kind of medical journey that follows a diagnosis like that is expensive, emotionally exhausting, and overwhelming. Trupanion took the financial piece completely off the table. They worked directly with our vets -- we weren't paying out of pocket and waiting to be reimbursed, it was handled. We got to focus entirely on trying to find answers and giving him the best chance. We lost him. But we got to try everything, and we didn't have to compromise because of money. That matters so much. The customer service deserves its own mention. Every single person I spoke with felt like they genuinely cared. Not in a scripted way -- in a real way. That kind of consistency doesn't happen by accident. If you're on the fence about insuring a young, healthy pet: just do it. You don't know what's coming. Trupanion made sure that when the worst happened, money wasn't part of the equation.
Insurer: Trupanion Canada
By: Kaiya Sjoholm
Representatives were super friendly and…
Representatives were super friendly and guided me to the web. One's at the web, it was easy to navigate and understand my options.
Insurer: MetLife
By: LB
Samantha was very understanding and helpful in getting me connected with an adjuster
Samantha was very helpful and kind as a customer rep. Thank you for your time and help
Insurer: Fetch
By: John Balderston
Great support and excellent customer…
Great support and excellent customer service.
Insurer: MetLife
By: customer
The prices are fair
The prices are fair, it's easy to put a claim in and get your money. If there is an issue I have found it that it's easily and very quickly solved. And everyone I have spoke to when I do have to call customer service has been more than wonderful!
Insurer: MetLife
By: customer
Very easy process to submit claim and…
Very easy process to submit claim and quick refund
Insurer: MetLife
By: Sheila Miller
The customer service representative…
The customer service representative Amanda Mello was excellent. She was knowledgeable and answered all my questions
Insurer: Fetch
By: Michelle
Insurance for my pet is a new…
Insurance for my pet is a new experience for me. So far, it has been a positive one. I submitted one claim already for a well visit and was reimbursed in a very timely manner.
Insurer: MetLife
By: Tracey Paradis