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MetLife Claims experience
Nothing but the best. Saw reviews where folks claimed they waited forever. Not so in our case. Always paid within 1-2 day of electronic submission of claim. We have carried pet insurance for many years. Had good experience with other carriers, but Nationwide our previous carrier has cut back on coverage and gone way up in price. So far, more than satisfied with MetLife. Other than asking for SOAP notes we don't have to bother our vet with claim forms. Was surprised to see that some items not covered by other insurers are covered by MetLife.
Ill informed customer service
I was told over a year ago that my monthly laser treatments for my old dogs arthritis would not be covered I still continue as I could see it benefit her. I come to find out it would have been covered all this time! I was also told a year ago that the lower back issue my other dog would not be covered but as a good pet parent continue out of pocket to have him also treated. I come to find out now that this too would have been covered after his issues have become chronic and needed to see a specialist. The customer service people need better education and maybe provide a list of what is covered to insurance holders. I’m upset that all the money I put out for insurance and only come to find out now that I could have put in claims all this time. It was implied to only use the insurance for emergencies. Which I have done! Makes me not happy with the company.
Insurer: Embrace
By: Kerian Bray
Paid nothing
On an $800 vet bill they could have paid something but did not pay out one cent to help cover the vet bill.
Insurer: Pets Best
By: Shirley
Worth the wait.
I feel that I was definitely given a fair claim. I was so thankful to be reimbursed for the cost of my cat swallowing a Nerf gun dart. The only unfortunate thing was that it was hard to speak with a live person… Long hold times. Also, it took quite a while to get reimbursed. However, if you are willing to wait, it’s worth it …especially since this insurance has such a low upfront cost. I would recommend!
Insurer: Pets Best
By: Heidi
It was very easy to purchase this…
It was very easy to purchase this policy, although I need to get the medical records from my vet before I can upload them.
Insurer: Fetch
By: Nancy
It was very easy to purchase this…
It was very easy to purchase this policy, although I need to get the medical records from my vet before I can upload them.
Insurer: Fetch
By: Nancy
It was very easy to purchase this…
It was very easy to purchase this policy, although I need to get the medical records from my vet before I can upload them.
Insurer: Fetch
By: Nancy
It was very easy to purchase this…
It was very easy to purchase this policy, although I need to get the medical records from my vet before I can upload them.
Insurer: Fetch
By: Nancy
It was very easy to purchase this…
It was very easy to purchase this policy, although I need to get the medical records from my vet before I can upload them.
Insurer: Fetch
By: Nancy
It was very easy to purchase this…
It was very easy to purchase this policy, although I need to get the medical records from my vet before I can upload them.
Insurer: Fetch
By: Nancy