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Mixed results with SPOT
I used SPOT insurance with a pet. They were responsive to paying claims and signing up was easy. Two incidents, however, made my give this business three stars. One, we received a claim check twice. It looks some undertaking to ask what they wanted to do with the duplicate check. Secondly, due to a change in family circumstances, we had to rehome a pet and asked for SPOT to transfer the insurance policy - per their coverage agreement to the new family. They agreed to do so, however, the hassle of getting the paperwork done was ridiculous. First, there is no available way to have a transaction without being on the phone for transfers. They stated it was a legal matter. I am not sure if that is accurate. Also phone transactions make it difficult if you are hard of hearing or deaf. When asked to conduct this transaction via email, I was told to use a translator service for the Deaf. Also, when you call you get moved from person to person - each with a different story or different way of conducting business. So, I am giving SPOT four stars due to this "behind the scenes" concerns.
Insurer: Spot
By: Louise Sattler
Customer focused
When we first called to get more information the representative was knowledgeable and helpful answering all our questions. The app is easy to use whether it be to speak to a vet 24/7 or file a claim. Claim reimbursement is quick. Highly recommend Metlife Pet!
Insurer: MetLife
By: customer
Easy and fast claim processing
Receipt submission was very easy and the claims were settled with payment deposited in my account within days. My dog’s surgery center was able to submit directly. I received a text that the several thousand dollar claim had been approved before the front office staff could walk back to the room to tell me a couple of minutes later. Amazing!!
Insurer: Trupanion
By: Margaret
I didn't sign up for pet insurance
I didn't sign up for pet insurance. Someone is using my information. Please cancel anything in my name as soon as you see this.
Insurer: Nationwide
By: customer
Price for unlimited coverage was great.
The price for unlimited coverage with 90% payout and a $1000.00 deductable was what got my attention.The reviews were good enough that I took a chance with PP.Of course they were great signing me up,time will tell if they are worthy.6 month old female Cavalier King Charles Spaniel.Miss Winnie Pooh!!
Insurer: Prudent Pet
By: customer
Easy to file claim
Easy to file claim. Quick response.
Insurer: MetLife
By: customer
Quick!!
The claim was sent out to me so quickly!! I had my vet appointment 7 days ago, I think I waited until the night evening to submit the claim and by 8:00 am this morning I had a deposit!!!! Amazing.
Insurer: Spot
By: Janelle
good website easy get info & sign up
good website easy get info & sign up
Insurer: Prudent Pet
By: Trish Kowlessar