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Broad pre-existing condition
As a former Petsbest customer, I strongly advise other pet owners to steer clear of this insurance provider. My two-year experience with them was nothing short of frustrating and disappointing. Their definition of "pre-existing" condition is so broad that it will be very difficult for you to get reimbursement. The diarrhea-related claim I submitted took 5 months to process, and at the end I got an email saying my claim was rejected because they did not receive necessary medical information from my vet, while I feel they could at least inform me about this so I could contact my vet for the needed info. I then called to cancel the policy, but the representative of course tried to keep me on the policy and said they could re-open the claim for me. This time after two additional months, my claim was denied again, because it was a "pre-existing" condition as it had happened once before, when my puppy was 2 months old. As such, I was told all future GI-related issues will be considered preexisting condition and will not qualify for coverage. I feel that is very unreasonable, because a two-months old puppy just transitioned out of the breeder's home to me, the diarrhea could be caused by entirely different reasons, such as changing kibbles, environment. And the medical record supported this because my doctor didn't find anything wrong at the time, no parasite or virus after a panel check. The representative I spoke to on the phone, Richard, was also very rude and impatient when explaining the outcome to me. After faithfully paying premiums for two years, I have nothing to show for it. Petsbest's lengthy claim processing times, questionable denial practices, and subpar customer service make them an unreliable choice for protecting your beloved pets. Save yourself the headache and look elsewhere for pet insurance.
Insurer: Pets Best
By: Levy
I am so grateful for ManyPets
I am so grateful for ManyPets. With their coverage it’s been such a relief knowing that I can rely on them during the most stressful emergencies. The claim process is so smooth and easy, I can do it all from my phone. The review and reimbursement is quick. Their tone of service is reassuring, caring, and clear. No one ever expects injuries, or emergencies, but we’ve had a few, and they’ve come through every time. Thank you ManyPets for helping me take the best care of my pets! I recommend them to everyone.
Insurer: ManyPets
By: Cora
Easy
The online ap was easy to use. Was able to register all three of my cats. I like that they have a 15,000 a year coverage option.
Insurer: Pumpkin
By: for your order
Reliable, fast, easy, responsive
Embrace has been extremely responsive with every claim submission, easy to use, covered everything I expected, and refunds have been extremely prompt. I’m very thankful for the ease of use during a stressful and expensive time.
Insurer: Embrace
By: EM G
Great experience
I have had a few claims in the last year for a couple of pets and so far all claims have gone through smoothly and Embrace has covered what they said they would cover! I have gotten reimbursements fast! So happy with this pet insurance! Unfortunately, I just had to submit another claim today, but I am confident that all will go well. Thank you Embrace
Insurer: Embrace
By: Julie Flood-Hoying
I was very impressed with the speed…
I was very impressed with the speed that my claim was processed and settled. The entire claims process is very streamlined and simple!
Insurer: Embrace
By: John
My Frenchie ate a wild mushroom while…
My Frenchie ate a wild mushroom while at dog care. They attempted to induce vomiting with hydrogen peroxide, which didn't work...so we ended up in ER. Unfortunately, she developed GI ulcers from ingesting peroxide, leading to several other trips to the ER. I was super worried about the expense, but was willing to do whatever I needed to in order to help my little girl. Fortunately, I have Embrace insurance. All of the bills have been covered 90%, leaving me with only several hundreds of dollars to pay out of pocket, rather than thousands. This experience has completely convinced me of how important having pet insurance is.
Insurer: Embrace
By: Bobbi Kuivinen
Great Help from Josh Sabado
I spent a fair amount of time on the phone with Josh Sabado going over all different scenarios for my 3 dogs. After our call he followed up by email and answered all of my questions -- of which there were many! He was very knowledgeable, professional and patient. Excellent client engagement and a really good representative of your company.
Insurer: Fetch
By: Charlene
Great Help from Josh Sabado
I spent a fair amount of time on the phone with Josh Sabado going over all different scenarios for my 3 dogs. After our call he followed up by email and answered all of my questions -- of which there were many! He was very knowledgeable, professional and patient. Excellent client engagement and a really good representative of your company.
Insurer: Fetch
By: Charlene
Great Help from Josh Sabado
I spent a fair amount of time on the phone with Josh Sabado going over all different scenarios for my 3 dogs. After our call he followed up by email and answered all of my questions -- of which there were many! He was very knowledgeable, professional and patient. Excellent client engagement and a really good representative of your company.
Insurer: Fetch
By: Charlene