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Very easy and very satisfied.
I did get pets best insurance for my Sphynx kitten. I was a little skeptical. I did file a claim for an echocardiagram for a heart murmur-she is only 5 months old. I did submit all the proper paperwork and with in a few weeks I did receive a check for 323 dollars and the procedure was 500. I am very satified with this company and I am refering them to all my friends
Insurer: Pets Best
By: tabjerv
Really happy
We have had a great experience with Embrace Pet Insurance. Although the monthly premium is substantial and more than any other pet insurance option, the customer service and timely response is well worth it. Our Bentley had a torn CCL, which needed to be repaired via very expensive, but successful surgery. Most insurance companies question ligament tears and try to find ways out of paying the bill. Embrace responded to our claim in just a few days and our check was in the mail immediately. Apart from 1 issue regarding a vet visit due to diarrhea and being told that this was a pre existing condition (still confused over that one), we have been very happy.
Insurer: Embrace
By: Janet
BEWARE....Pets Best has changed dramatically!
I had Pets Best for several years. I was pleased at first but have had several problems with them recently. They told me they would cover a treatment (after an extensive detailed conversation) and then changed their decision AFTER I went ahead with it. I heard they were bought by Aetna recently, and since then, my vet has said that many of his clients have had trouble with them not covering things they did before. Beware of them....I am looking to switch to another company and am very upset with them. I feel I was treated very unfairly and unethically.
Insurer: Pets Best
By: Anonymous
ASPCA (HARTVILLE GROUP, INC.) IS A SCAM!!
My poor cat had an abscess in her mouth that burst through her face. She needed emergency surgery, and had some teeth removed. During her emergency surgery, the Doctor had to remove the abscess material from the other teeth, and clean those teeth in order to inspect them thoroughly, to see if there were any other abscesses in her mouth.Of the many procedures that the ASPCA Petshealtsh Care Insurance (Hartville Group) denied, was the cleaning of her teeth, saying it was a ‘Wellness’ procedure, a dental cleaning, which was an exclusion under the Policy!! This was NOT a Wellness Dental Cleaning, this was a possible live sparing surgery, in which the teeth had to be thoroughly inspected. My poor Li’l Girl later passed soon after, from possible complications from the abscess. This insurance company is as cold-hearted as they come, and I STRONGLY advise all others to stay away from this Pet Insurance, and for Existing Clients to CANCEL their policies. This company is a DISGRACE!!! They interpret procedures, contrary to the reasons they were ordered by the Veterinarian, so that they may be excluded from your claim. DISGUSTING & ABOMINABLE!!!!!
Insurer: ASPCA
By: Steve
Pleased with service
My cat was diagnosed with a soft tissue injury. I had a few questions about submitting the claim, so I phoned ASPCA Insurance. The representative was very helpful. I filed a claim a week later. I received an email within a week notifying me that my claim had been approved. The check was in my mailbox a week afterwards. I am very satisfied with the service and the speed with which my claim was processed.
Insurer: ASPCA
By: Eden
Great Pet Health Insurance
I have been with Embrace for 4 years now and I am very happy with them. They are sweet, kind, caring and most importantly pay what I expect them to pay per the policy. I have had a few mis-communications with them, but they have gone above and beyond to make things right. That means a lot to me in this age where most companies just do not care. Embrace seems to care! They have always been more than fair with us. The only thing I have ever had a problem with was the reduction to $2500 once a pet is diagnosed. I almost changed to another company because of it since I have English Mastiffs & could very easily surpass $2500 for a diagnosis, but they are changing that policy next year so I decided to wait it out since I love Embrace so much. I have and will continue to recommend Embrace to anyone who is looking for good pet insurance. If you want great pet insurance for your pets... Embrace is it.
Insurer: Embrace
By: Debbie
Wellness claim for Spay
Quick reimbursement for wellness/spay visit, and also a 10% reimbursement because our pup had now been spayed. Very impressed!
Insurer: Embrace
By: Lynne
48 hour approval
Submitted my claim on a Monday for $ 550.00 and had an email approval by Wednesday. Check was in my hand by Friday. 90% of the $550 minus my exam fee and zero deductible. What more can u ask for? And... All tests showed NO CANCER! Peace of mind that I would not have been able to afford.
Insurer: Trupanion
By: Pauline
48 hour approval
Submitted my claim on a Monday for $ 550.00 and had an email approval by Wednesday. Check was in my hand by Friday. 90% of the $550 minus my exam fee and zero deductible. What more can u ask for? And... All tests showed NO CANCER! Peace of mind that I would not have been able to afford.
Insurer: Trupanion Canada
By: Pauline
Great Service
I recently adopted a cat and bought pet insurance just in case he had issues I was unaware of. It turned out he needed some dental work and Pets Best covered the cost of the needed extractions. They were very efficient and made the claim process easy. I would recommend them for pet insurance.
Insurer: Pets Best
By: JR