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As a first time user, I received an email requesting assistance that I would have to redo EVERYTHING on my insurance papers. However, when I called to verify this information, the agent I spoke with explained that only three documents were necessary. My vet's office faxed immediately. She was very understanding and courteous. It was a pleasure to speak with her. Also, Pet's Best has been recommended to me to be more accurate, better paying, and faster with claims than other companies.
Insurer: Pets Best
By: Martha
As promised...
Hello, I wanted to write about my experince with Trupanion for my GSD Charlie. Charlie had a bad laceration on his paw in November that called for an emergency care. As soon as i filed the claims, trupanion kept me in touch and well informed about the procedure. Trupanion did 100% what they promissed! They did cover 90% of the expenses! Not only that, but they answered all my questions patiently, they chatted on-line - which is a real time saver, all - I mean all - employees i was in touch with had nothing but kind words to say about my pet while explaining what was going on with the claim. I can't thank these guys enough! I really can't! Troupanion sent the check immediately following their e-mail with a clear explainiation of what was covered! A huge help! I have nothing but the best words for these guys! Ardi
Insurer: Trupanion
By: Ardi
As promised...
Hello, I wanted to write about my experince with Trupanion for my GSD Charlie. Charlie had a bad laceration on his paw in November that called for an emergency care. As soon as i filed the claims, trupanion kept me in touch and well informed about the procedure. Trupanion did 100% what they promissed! They did cover 90% of the expenses! Not only that, but they answered all my questions patiently, they chatted on-line - which is a real time saver, all - I mean all - employees i was in touch with had nothing but kind words to say about my pet while explaining what was going on with the claim. I can't thank these guys enough! I really can't! Troupanion sent the check immediately following their e-mail with a clear explainiation of what was covered! A huge help! I have nothing but the best words for these guys! Ardi
Insurer: Trupanion Canada
By: Ardi
Worth the money!
I used to be one of those people who swore up and down that they would never buy pet insurance... that if the company wasn't making money, they wouldn't sell it. Today, I can safely say that I will never have another dog without springing for pet insurance. Overall, I am very pleased with Embrace. My only regret is that I didn't sign my dog up the day we got her! Unfortunately she has had several bouts of colitis over her first year with us that haven't been covered because they were "preexisting." Aside from that, I've been very pleased with the level of customer service and communication I've received from Embrace, despite the lack of any real online functionality. Our dog recently developed localized demodicosis which will require anywhere from 2-6 months of medication (at $177 a month!). We've been pre-approved for a refund (less our 20% deductible) and I have already calculated that it's going to more than pay for itself.
Insurer: Embrace
By: Melanie
Wonderful Experience with Trupanion
Communication is excellent. Compassionate. Quick service. Easy to contact.
Insurer: Trupanion
By: Maggie
Wonderful Experience with Trupanion
Communication is excellent. Compassionate. Quick service. Easy to contact.
Insurer: Trupanion Canada
By: Maggie
Fast, friendly, compassionate.
I was very pleased with Trupanion's service after my boxer tore a ligament in her knee. They were very responsive, friendly, helpful and supportive. Trupanion was also very quick to get our claim paid. Unfortunately, friends had warned me that their past experiences with other pet insurance companies had not been as pleasant. In fact far from and in a lot of cases they found out the hard way that the policies they had purchased didn't coverage much at all. We definitely made the right choice in Trupanion. My only small complaint is that the vet consultation fees and taxes are not included in the coverage.
Insurer: Trupanion
By: Lindsay
Fast, friendly, compassionate.
I was very pleased with Trupanion's service after my boxer tore a ligament in her knee. They were very responsive, friendly, helpful and supportive. Trupanion was also very quick to get our claim paid. Unfortunately, friends had warned me that their past experiences with other pet insurance companies had not been as pleasant. In fact far from and in a lot of cases they found out the hard way that the policies they had purchased didn't coverage much at all. We definitely made the right choice in Trupanion. My only small complaint is that the vet consultation fees and taxes are not included in the coverage.
Insurer: Trupanion Canada
By: Lindsay
wonderful processing
Rapid processing. Clear statement accompanying payment check. Prompt and clear email advice re status of claim.
Insurer: Trupanion
By: Janice
wonderful processing
Rapid processing. Clear statement accompanying payment check. Prompt and clear email advice re status of claim.
Insurer: Trupanion Canada
By: Janice