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So far, this is an outstanding company to deal with.
I could make this a long review detailing all the medical care needed and bills my 6.5 y/o sweet mixed terrier has accumulated but to keep it as short as possible: 1. It is extremely easy to submit a claim i.e. using the app, simply take a picture of the invoice and submit it-that’s it! 2. I have had them send messages requesting further information (maybe for the bill that was over 2,000.00 etc) and I asked them to contact the provider as I really didn’t have all the documentation that they needed. 3. I was frequently updated on the status of my claim and it has never taken long for the claim to be completed. Most importantly, from an emotional standpoint: If you have ever been faced with an emergency requiring an expensive diagnostic workup and hospitalization as well as ongoing astronomically expensive medical management for your pet—I’m sure many people have to make the heartbreaking decision for euthanasia as the medical bills are just overwhelming. I was faced with this, my dog had a bleeding ulcer and irritable bowel disease (I am told is similar to Crohn’s disease in humans). There was absolutely no way that I could have my best friend with his big brown eyes—euthanized. I actually wasn’t sure that Healthy Paws Insurance would cover everything or anything and I just had to put it out of my mind. I just kept telling the providers to do everything they could. I got calls from the University saying that they needed to do a certain procedure etc and that it would cost a certain amount and that I had to put half down. I think my first “half down” was about 2200.00 or more. Then there is the part where you make it through the testing, initial treatment and return home with a 24/7 regiment of frequent around the clock medications and tube feedings. That alone is exhausting but adding in all the other things one has to do in life—it feels unsustainable. The last thing a person needs is to deal with is insurance ie. requests to “provide documentation” to support the claim. I did receive a couple requests for more documentation but at my request—I think Healthy Paws did contact the medical provider (and in one case I had called medical records and ask them to send all information they could to the insurance company—I was told they had sent 83 pages of documentation for one short hospital stay) I was so tired I didn’t even read half the claim update information so I wasn’t sure Healthy Paws was paying for anything. When I finally did, I was very happy/relieved to see that they actually are an excellent company and reimburse according to your policy i.e. 80/20 or 90/10 etc. I can’t address or evaluate the other companies out there but you certainly will be in good hands with Healthy Paws. In this “day and age” the cost of veterinary care is unaffordable if you don’t have insurance. I highly recommend Healthy Paws for your choice of pet insurance as you never want to be faced with a decision in which you have to euthanize a pet because the medical care/treatment is unaffordable.
Insurer: Healthy Paws
By: Peggy
Fantastic Pet Insurance
I have loved cats since my father first brought 2 home when I was about 7. Over the years I have considered pet insurance on many occasions but due to poor reviews and financial constraints I had never followed through. Unfortunately, over the years I have had several rescues that have been seriously ill and as I considered it loyalty and love to take care of them to the fullest extend, I have struggled to make ends meet when a much loved cat needed expensive tests or surgery. When I adopted two kittens in 2019 I decided that this time I would take care of them by covering them with Pet Insurance. I did a lot of research and read a lot of reviews before Decided on Pet's Best Insurance. What a lifesaver it has been! Since retaining the insurance both of the cats covered have become ill. One needed lifesaving surgery and the other was diagnosed with a chronic respiratory illness. Pet's Best has covered everything the said they would cover at the amount contractually agreed upon. There has never been any issue with either of the cats claims. All I have to do is take a picture of the corresponding paid vet receipt and upload it, (or mail or fax). to the Pet's Best site. That's it. I can follow the progress on the claim and when it has been completed I get an email telling me the outcome and how that outcome was decided. Their customer service is most likely some of the best available. Curteous, emapthetic, and knowledgeable. I have never, ever written a review for anything or anybody but Pet's Best is truly awesome and I wanted them to know. With Sincere thanks for everything, Lori Davis
Insurer: Pets Best
By: Lori
very easy to submit a claim and fast, and efficient response
very easy to submit a claim and fast, and efficient response
Insurer: Nationwide
By: emily
Very helpful.
Extremely helpful and very useful.
Insurer: Nationwide
By: Steven
Claims made easy
Our Black Lab tore her CCL and needed surgery. Healthy Paws entire process from claim submission to reimbursement was quick and seamless, letting us focus on getting our family member healthy again and getting the right care, rather than worrying about the costs and how we could afford it all. We highly recommend them!
Insurer: Healthy Paws
By: Peter
Insurance claims
The insurance claim process worked very well this time. The form is readily available & easy to fill out. The form was scanned & emailed. I received a reply of receipt right away. The evaluation process was fast & a payment was made to my bank account to finalize the claim. This was the complete opposite from the claims I did 1 year ago, & I feel like something has changed within the system - & for the better. It seemed like the evaluation process wasn't completed, & any reimbursements were denied because of lack of verification. It was disappointing. I'm happy that the process appears to have improved.
Insurer: ASPCA
By: LinWil
Healthy Paws has been awesome
Not only have they covered nearly all of my malamutes recent lameness-including MRI, xrays, ultrasound, chiropractice, physical therapy, et...., but their payments were prompt, usually within 1 week. The no cap on payouts is literally a life saver. I could not have provided Moira as much excellent care without the insurance. They emailed to check on her progress. When we had to let our 13 year old husky pass on, I received a sympathy card, hand signed with personal notes from their staff. They obviously care about the animals that they insure. This is way more than a business for them.
Insurer: Healthy Paws
By: marie
Fast and reliable claim fulfillment
Nationwide has been a very solid choice for pet insurance. We’ve covered lots of vet visits, vaccinations, and most recently, a major surgery and have always received a quick and reliable turnaround to our claims.
Insurer: Nationwide
By: Veronica
Straight forward
Straight forward, provided information on what I needed. Quick quote.
Insurer: Spot Canada
By: Patrick