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Fast, friendly, compassionate.
I was very pleased with Trupanion's service after my boxer tore a ligament in her knee. They were very responsive, friendly, helpful and supportive. Trupanion was also very quick to get our claim paid. Unfortunately, friends had warned me that their past experiences with other pet insurance companies had not been as pleasant. In fact far from and in a lot of cases they found out the hard way that the policies they had purchased didn't coverage much at all. We definitely made the right choice in Trupanion. My only small complaint is that the vet consultation fees and taxes are not included in the coverage.
Insurer: Trupanion
By: Lindsay
Fast, friendly, compassionate.
I was very pleased with Trupanion's service after my boxer tore a ligament in her knee. They were very responsive, friendly, helpful and supportive. Trupanion was also very quick to get our claim paid. Unfortunately, friends had warned me that their past experiences with other pet insurance companies had not been as pleasant. In fact far from and in a lot of cases they found out the hard way that the policies they had purchased didn't coverage much at all. We definitely made the right choice in Trupanion. My only small complaint is that the vet consultation fees and taxes are not included in the coverage.
Insurer: Trupanion Canada
By: Lindsay
wonderful processing
Rapid processing. Clear statement accompanying payment check. Prompt and clear email advice re status of claim.
Insurer: Trupanion
By: Janice
wonderful processing
Rapid processing. Clear statement accompanying payment check. Prompt and clear email advice re status of claim.
Insurer: Trupanion Canada
By: Janice
Trupanion REview
So far i am really happy with Trupanion.I have not had any problems with refunds and usually we get the refunds quickly. Also, which is a plus, we are notified by email of the status of the claims.
Insurer: Trupanion
By: Paulo
Trupanion REview
So far i am really happy with Trupanion.I have not had any problems with refunds and usually we get the refunds quickly. Also, which is a plus, we are notified by email of the status of the claims.
Insurer: Trupanion Canada
By: Paulo
very happy with Trupanion
Finding out my pet had diabetes was a bit overwhelming but having trupanion behind us has made it alot easier
Insurer: Trupanion
By: Kim
very happy with Trupanion
Finding out my pet had diabetes was a bit overwhelming but having trupanion behind us has made it alot easier
Insurer: Trupanion Canada
By: Kim
Great!
I feel I was treated fair and just with my claim.
Insurer: Pets Best
By: Samara
Exceptional
Within 24 hour, of the vet and the ER vet faxing the insurance forms to Trupanion, we received confirmation, payment and condolonces as our pet eventually died after surgery. In addition, within the same week a notification that Trupanion cancelled our policy and monthly premium and even refunded us the remainder of the month. Since our dog died they had these records and took the initiative. Incredible. We also received an authentic heartfelt condolence note. We had never used Trupanion before, and wasn't sure animal insurance was "worth" the premium but in one tragic emergency they were there emotionally and financially. Truly a customer focused insurance company.
Insurer: Trupanion Canada
By: Mia