217,508+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,508 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I put in the claim and the process went…
I put in the claim and the process went through quickly and a timely manner and the money was in my account
Insurer: MetLife
By: customer
I’m Done
I had no problems the first few years.I've been a customer for 8 yrs.Last year or two I could never get the claims for my two dogs approved because you were never satisfied with the receipts and invoices I sent you.Now I had issues with taking the pics on your app. I took the pics over and over again yet they were never good enough for the app even though they looked perfect to me. I called support and had to talk to someone that I could hardly understand.i was told to email them.i did that and finally got one approved and waiting on payment. Got an email today telling me i needed to resubmit the 2nd claim because the email I sent didn’t have the attachment with the receipts. I pulled up my copy of the email and it’s all on there so I resent it.I forgot to mention that my vet had also sent all the info to begin with. I’m waiting for these claims to go through and after eight years I’m done.What I’m paying is way more than I ever get back and I can’t deal with these issues anymore.It should not be so difficult to submit a claim.
Insurer: Pets Best
By: Kathleen Baswell
Donna was very pleasant and answered…
Donna was very pleasant and answered all of my questions. She also emailed me a copy of Penney’s policy! Thank you,Mary Boynton
Insurer: Fetch
By: Mary Boynton
I have Pets Best for both of my dogs
I have Pets Best for both of my dogs. I recently got a puppy who turned out to be very ill with a liver shunt and I have had no issues with the insurance paying his bills, and honestly, they are a big reason my puppy is getting better! Thank you!!!!
Insurer: Pets Best
By: Jill B
Love it that Trupanion will directly…
Love it that Trupanion will directly pay my pet hospital and tell them immediately what they will pay. Very helpful.
Insurer: Trupanion
By: Sheri
Simple interface
Simple interface, good price after discount
Insurer: Sonnet
By: Andrew Loyko
Very easy to complete.
Very easy to complete.
Insurer: MetLife
By: Miles OHare
Processing claims on time
Processing claims on time. Very timely email communications throughout the complete claim process.
Insurer: MetLife
By: Mike Kunert
Shady practices
When a rep can’t answer questions, they just hang up. My claim was initially denied because one of your adjusters changed the reason from a covered accident claim (ingestion of a foreign body) to an illness (gastrointestinal infection) despite the supplies documentation clearly stating the reason for the emergency visit. Shady practices to avoid paying for services that my insurance should cover.
Insurer: Pets Best
By: Erin Magaw
So easy to utilize the online…
So easy to utilize the online application.
Insurer: Nationwide
By: Shamera McCurdy Simpson