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prompt, courteous
claims are dealt with promptly. customer is kept informed (through e-mails).
Insurer: Trupanion
By: F.
prompt, courteous
claims are dealt with promptly. customer is kept informed (through e-mails).
Insurer: Trupanion Canada
By: F.
My first wonderful Embrace experience
I researched a lot before I chose Embrace for Rufus. Rufus is precious and I am so glad I chose Embrace for him. I had a great experience with my first claim. Embrace kept me updated regularly on my claim and few days ago I received an email saying the reimbursement check was on its way. I am very pleased with their customer support and would gladly recommend Embrace to anyone looking for a pet insurance.
Insurer: Embrace
By: Jaydeep
there is a mix up in claims honored and denied
I submitted 9 claims for dogs Rusty and Gunner. I was notified a claim of 10/11 would be denied. But the wrong dog and incident were identified. I called and told Anne Oneill about this and emailed Jennifer May. I hope the other 8 claims will be paid. I have not yet received a statement about payment.
Insurer: Trupanion
By: Kim
there is a mix up in claims honored and denied
I submitted 9 claims for dogs Rusty and Gunner. I was notified a claim of 10/11 would be denied. But the wrong dog and incident were identified. I called and told Anne Oneill about this and emailed Jennifer May. I hope the other 8 claims will be paid. I have not yet received a statement about payment.
Insurer: Trupanion Canada
By: Kim
Easy
My dog had emergency Gastrointestinal foreign body surgery. It cost me over $3000. Trupanion reimbursed 90% with no problems. It was hassle free and fast. Thanks!
Insurer: Trupanion
By: Jesus
Easy
My dog had emergency Gastrointestinal foreign body surgery. It cost me over $3000. Trupanion reimbursed 90% with no problems. It was hassle free and fast. Thanks!
Insurer: Trupanion Canada
By: Jesus
No complaints
I am a demanding customer. So far, so good. I can't find anything negative about Embrace. I'm very impressed. I don't regret it.
Insurer: Embrace
By: Gilonne
Safety-net
I bought an ASPCA policy for each of my two dogs. My intention was to have a safety-net for the bowel obstruction that was headed my way. In the meantime I am using the policy for some reimbursement for vet bills for my dog with atopic dermatitis. I think the premium, coverage and deductible are priced fairly. I like being able to submit claims via email. I've appreciated the reply email (although non-specific) stating that my claim was received. It took a little longer than I expected to receive the first reimbursement (3-4 weeks) but that was likely due to the fact that I didn't submit documentation from my vet. Overall I'm am very satisfied.
Insurer: ASPCA
By: Katie
Every little bit helps
My sweet Nooa had a growth on his side that had to be removed. Thank goodness it was just a fatty mass & nothing serious. The claims dept didn't understand the way my vet does his receipts. So after I called to check on the claim & explained how it was done, they processed the claim quickly.
Insurer: ASPCA
By: Cherri