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Excellent service & prompt payment
This company is wonderful. Everything can be done online and there is consistent feedback that the claim has been received and what the status is. The coverage is great and it has saved us a bunch of money. Very happy with the customer service and insurance coverage!
Insurer: Embrace
By: Heidi
Embrace Gets an A+ from Us
We adopted a puppy in November, 2012. Our daughter recommended Embrace since she has had it for her two dogs for a couple of years. I checked reviews online and liked what I saw. I called Embrace and the insurance went into effect the day we got our dog. She's had two vet visits for vaccinations and microchopping so far and both were paid within a few days of faxing the insurance forms to Embrace. In addition, an email notified us that the forms were received and being processed. Since claims may also be checked online, I saw each was completed and a check was on the way. Checks arrived, and we were reimbursed as promised. We have been Embrace customers for a little over a month, and if the service we have received so far is any indication of future service, then we chose a wonderful company. Thank you, Embrace!
Insurer: Embrace
By: Gail
great response an service
The claim process was so simple and we received updates regularly on our status. Relieved that our claim was awarded with no issues.
Insurer: Trupanion
By: Jessica
great response an service
The claim process was so simple and we received updates regularly on our status. Relieved that our claim was awarded with no issues.
Insurer: Trupanion Canada
By: Jessica
SLOW
I like the customer service here but they are slow at processing claims. When they say it takes a week it usually takes longer. That is my only complaint.
Insurer: Trupanion
By: Ashley
SLOW
I like the customer service here but they are slow at processing claims. When they say it takes a week it usually takes longer. That is my only complaint.
Insurer: Trupanion Canada
By: Ashley
Fast Claim Payments
I send my claims electronically and they have all been processed the next day. They are the best and very helpful when you call. I just wish they had an annual limit amount for each illness instead of a lifetime amount. I have another dog that had cancer and we used up the $2,500 in benefits very quickly, I would pay more to have insurance that resets that amount each year.
Insurer: Pets Best
By: ron
They are the best
This is my second review of PetsBest. Im writing this as I cry because I had to put my best friend, my baby down on Saturday 12/15. My dog Max had lymphoma cancer. My dog had health issues almost from the very start of his young, short life. I got PetsBest just in time. From claim #1 I had no problems getting any of the claims cleared and I was always reimbursed fairly and timely just as my policy stated. My dog had stomach issues, back issues, thyroid issues and the worst cancer! I have no complaints at all with this company. I am so very thankful I had them and the owner who started this company is a Godsend. I think they paid me back more then what I paid in premiums! His total bills combined we're well over $1000. I would not have been able to treat all of his many issues without their help! I am devastated about the loss of my baby but feel I should give many thanks to this company. Their care, compassion and customer service is the best! Today I called them with questions and to deliver the worst news..I was balling and the rep was patient with me while I got it together. I will forever highly recommend them! Thank you from me and my boy Max....
Insurer: Pets Best
By: Arlene
Fast and Efficient
Submission was very easy and reimbursement was sent very promptly. No complaints what-so-ever.
Insurer: Trupanion
By: Wendy
Fast and Efficient
Submission was very easy and reimbursement was sent very promptly. No complaints what-so-ever.
Insurer: Trupanion Canada
By: Wendy