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so far worth the premium
Over all, I'm pleased with the coverage.
Insurer: ASPCA
By: Lucy
Fabulous Customer Service
My french bulldog has been insured with Embrace for the past two and a half years (given their many potential health problems I got her in early) and I cannot say enough good things about their coverage. She has been relatively healthy but has managed to have kennel cough, mange and various other "normal" dog conditions which could have caused financial strain without the coverage. Even better though then the coverage is the customer service -- they are amazing about keeping me in the loop when a claim is being processed, asking questions if there are any potential issues and generally being a joy to work with. If you are thinking of insuring your pet I can't recommend Embrace enough.
Insurer: Embrace
By: Dana
Very Bad Experience All Claims Denied
My newly adopted rescue puppy has had every claim denied and Healthy Paws says it's due to his pre-existing conditions. He had a bit of a cough at his first wellness exam and Healthy Paws has taken the opportunity to lump everything, including a bout of diarrhea, into one diagnosis and not pay. When I asked for more detail on the Explanation of Benefits they were rude and short with me. Barely anything went towards the total deductible. This insurance would be fine if all you need is catastrophic coverage. But there is no wellness coverage. Read carefully before you sign up.
Insurer: Healthy Paws
By: Sandy
Recommend 110%!!!
Healthy Paws is amazing!! I've very happy I got this for my Rhodesian Ridgeback puppy! We've recently had some unexpected vet visits and it's already paid for itself for the year. They are very fast with their claim process (24 hours or less when I submitted 2 different claims) and it's very easy to submit. No headaches, no complaints, and recommend to all!
Insurer: Healthy Paws
By: Jennifer
Impressive Customer Service, Great Experience
I took my 2 year old Himalayan to her veterinarian after vomiting for a day and just not acting like herself. Blood work and x-rays showed nothing abnormal which I was very grateful for. She was treated with stomach meds and given fluids. Not so unusual with such a long haired cat. What was surprising was, when I called to find out if she was covered and the customer service representative informed me that she was. Not only was my claim unbelievably easy to submit but I received my check in less than 10 days. An insurance company that does what it says it will! I could not be more impressed with their service! If you love your pets like I do, get them Healthy Paws !
Insurer: Healthy Paws
By: Roseann
So far so good!
I have only had Embrace for a couple of months, but everything has gone very smoothly so far. They are always in touch and make filing a claim very simple. I look forward to many years with my puppy and Embrace.
Insurer: Embrace
By: Jenna
Easy breezy.....
I just love using Embrace and the claims and reimbursement process is so simple. Fax it in and then you get excellent service with constant updates on the status of things. Excellent service all around! They are the Nordstrom of pet insurance providers!
Insurer: Embrace
By: Stan
Healthy Paws is responsible and trust-worthy.
Murphy needed surgery on his leg. He is a 1 1/2 year old Yellow Lab weighing in at 119 pounds. The veterinarian said he needs a plate and screws to keep his knee from rupturing, surgery was performed that day. I called Healthy Paws, when I came home from leaving Murphy, to inform them about the surgery. I was assured all would be taken care of. This was on a Monday. The bill was $4200. I received a check the following Monday for 90$% of the cost. I also received an e-mail inquiring about Murphy's recovery and asking me to send them a photo. This company is GREAT!
Insurer: Healthy Paws
By: Colleen
As a new customer, I'm really impressed!
Sir Stubert now is 10 months old. We've been insured by Healthy Paws since September. About a month ago, he developed a cough, despite being fully vaccinated. Just before the Big Storm, he started coughing up blood. That required a trip to the Emergency Service. A couple of days later, he had a terrible response to the antibiotic. That brought us to the Emergency again.I've submitted the claims and got an Email response very quickly about how much would be reimbursed. I was amazed by the attention, the itemization, and the speed of the response. Most especially, I'm impressed by the follow-up and concern. I actually think that these folks may really care about the animals! As soon as Stubie was well enough, he returned to the dog park to get some R & R. Wouldn't you know it. He was running with his puppy friends and a tree came up out of nowhere...and now he has to fractures in his femur. I don't know what I would have done without HealthyPaws. The support and understanding of the staff, too, is very welcome.
Insurer: Healthy Paws
By: Marsha