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Excellent Service so far
I researched pet insurance quite thoroughly, and while I concluded that Embrace is a very good value, what sold me on it was all the consumer reviews about how good the service is. After having worked for many years in conjunction with the insurance industry, I know that lack of good service and claims representatives who don't care about doing the right thing can end up making a policy worthless. So far, the service of everyone at Embrace has not disappointed. Communication has been great and responses have been prompt. A plus is that it seems like everyone genuinely cares. Thanks and keep up the good work.
Insurer: Embrace
By: Larissa
Consistently great service
During the last 3 years, I have had consistently great service with Embrace. My claims have been processed in a timely manner and there are no hidden surprises! We are very satisfied and have recently insured our new puppy with Embrace!
Insurer: Embrace
By: Patti
Awesome Service with every claim!
I have 6 pets currently Embraced. This year, my 1yo was diagnosed with hip dysplasia and required a total hip replacement. Embrace was with us every step of the way, from the pre-certification (not required) to the initial surgery to the post surgical check-ups, and then when he was diagnosed with a lick granuloma after that! (Still working on healing from that.) Each claim was acknowledged, and processed quickly, and my reimbursements deposited to a speedy manner. With the last claim, there was a questionable covered charge that was initially coded as a wellness cost, but when I asked them to look into it they did so quickly and and covered it as it should have been with no issues. They are always very helpful and I recommend Embrace to everyone! Fabulous folks!
Insurer: Embrace
By: Amy
Healthy Paws took care of our dog, Chloe
We are so happy with Healthy Paws Pet Insurance. Our dog (a 5 year old yellow lab) Chloe tore her ACL, and Healthy Paws was so attentive and timely in helping us file our claim. We had no problem whatsoever getting our claim processed and received a check within days of the claim submittal. Thank you Healthy Paws for doing such a great job and helping us like you did!
Insurer: Healthy Paws
By: Carter
Customer Service excellent
If I would have one complaint, it would be the wait time to talk with a representative
Insurer: ASPCA
By: Judy
Excellent customer service
I have found EMBRACE to have friendly, responsive customer service. In fact, they are PROactive, which is extremely unusual--at least for human insurance companies! I have appreciated their "Keep in touch" approach, even when claims are processed a bit more slowly than they expect or would wish. In fact, the lag time was not bad at all. Great service!
Insurer: Embrace
By: Lois
Trupanion comes through for Zeke!
I was in the first month of paid coverage for my dog Zeke when he tore his cranial cruciate ligament. Zeke had surgery involving a steel plate and pins, and Trupanion paid the claim within 2 weeks of my sending it in.
Insurer: Trupanion
By: Stella
Trupanion comes through for Zeke!
I was in the first month of paid coverage for my dog Zeke when he tore his cranial cruciate ligament. Zeke had surgery involving a steel plate and pins, and Trupanion paid the claim within 2 weeks of my sending it in.
Insurer: Trupanion Canada
By: Stella
Insurance Claim Settlement
Claim was settled to our satisfaction.
Insurer: Trupanion
By: Dr.
Insurance Claim Settlement
Claim was settled to our satisfaction.
Insurer: Trupanion Canada
By: Dr.