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Annual Checkup and shots
As per last year, we submitted our claim for our dog's wellness checkup and annual shots. We were promptly notified of the claim receipt and a short time afterwards received notification of acceptance and we quickly received our check. All done in about a week. Embrace has been especially thoughtful in its correspondence with us. We love their wellness plan which in reality re-imburses more than we pay for it. We,like Embrace, want to keep our pet healty which results in cost savings to us and Embrace. We are glad we chose Embrace over the other insurers.
Insurer: Embrace
By: Silvia
Claim Reimbursement
Embrace handled the claim efficiently and issued a prompt check to me. I could not be happier with getting a refund check within a week of submitted the claim.
Insurer: Embrace
By: Ray
timely deposit
There was a time when things ran a bit slow, during the new training phase, however lately when I submit a claim I have had very quick service. Deposits less than 25 days made into my account. I am glad I purchased pet insurance and I did struggle with whether or not I should get it. My first dog was perfect health, second dog just seems to be plagued with issues, which thank God are under control. I am thankful for Pet Embrace and so glad I purchased my plan. Very happy with them, and they even gave me a little gift for my dog when there was a small error in one of my checks. They put that extra little touch on their service.
Insurer: Embrace
By: Azur
Excellent service & prompt payment
This company is wonderful. Everything can be done online and there is consistent feedback that the claim has been received and what the status is. The coverage is great and it has saved us a bunch of money. Very happy with the customer service and insurance coverage!
Insurer: Embrace
By: Heidi
Embrace Gets an A+ from Us
We adopted a puppy in November, 2012. Our daughter recommended Embrace since she has had it for her two dogs for a couple of years. I checked reviews online and liked what I saw. I called Embrace and the insurance went into effect the day we got our dog. She's had two vet visits for vaccinations and microchopping so far and both were paid within a few days of faxing the insurance forms to Embrace. In addition, an email notified us that the forms were received and being processed. Since claims may also be checked online, I saw each was completed and a check was on the way. Checks arrived, and we were reimbursed as promised. We have been Embrace customers for a little over a month, and if the service we have received so far is any indication of future service, then we chose a wonderful company. Thank you, Embrace!
Insurer: Embrace
By: Gail
great response an service
The claim process was so simple and we received updates regularly on our status. Relieved that our claim was awarded with no issues.
Insurer: Trupanion
By: Jessica
great response an service
The claim process was so simple and we received updates regularly on our status. Relieved that our claim was awarded with no issues.
Insurer: Trupanion Canada
By: Jessica
SLOW
I like the customer service here but they are slow at processing claims. When they say it takes a week it usually takes longer. That is my only complaint.
Insurer: Trupanion
By: Ashley
SLOW
I like the customer service here but they are slow at processing claims. When they say it takes a week it usually takes longer. That is my only complaint.
Insurer: Trupanion Canada
By: Ashley
Fast Claim Payments
I send my claims electronically and they have all been processed the next day. They are the best and very helpful when you call. I just wish they had an annual limit amount for each illness instead of a lifetime amount. I have another dog that had cancer and we used up the $2,500 in benefits very quickly, I would pay more to have insurance that resets that amount each year.
Insurer: Pets Best
By: ron