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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Fast review and response
I am pleased with the fast response from Trupanion in assessing my claims and reimbursement policy.
Insurer: Trupanion
By: Karen
Fantastic service and response time
Claim was processed and approved within 48 hours of submission. I do not have the check yet, but assume it will arrive shortly. The company paid as contracted. No redlining that I had to dispute. Highly recommend this company for major medical care.
Insurer: Healthy Paws
By: Cheryl
The best!!!
I purchased pet insurance for my dog with the hopes of not needing it. Well my dog needed to have surgery and Healthy Paws was the best decision I ever made. They are an amazing company and I truely feel they care about the health of my dog. The claims are fast and I received a check within the week. If you are deciding on a pet insurance company and want one who has good customer service and truely cares about it's clients(both owners and pets) than pick Healthy Paws.
Insurer: Healthy Paws
By: katie
Embrace Champions Pet Care.
"Embrace"always handles pet care for our little dog "Cookie" in a mellifluous manner. "Thank You Embrace, for your champion efforts. May your staff enjoy a wonderful Holiday,and a prosperous new year. From Larry and Jackie Britton. Cookie gives you a "Paws Up."
Insurer: Embrace
By: Larry
Very happy....
Embrace has been great. When my reimbursement was slow coming, I e mailed them and Laura , the President, called me and followed up. I had the checks within a day or two. Pet insurance generally gets a bad rap and I suspect a lot of its deserved.. Not Embrace!
Insurer: Embrace
By: Mark
Excellent response and concern
Trupanion has been very responsive when I have had a claim for my dog.
Insurer: Trupanion
By: Walter
Excellent response and concern
Trupanion has been very responsive when I have had a claim for my dog.
Insurer: Trupanion Canada
By: Walter
Phenomenal!
The price from Healthy Paws was excellent. We had to use our insurance much more than we would have liked following a fall our Jack Russell Terrier puppy suffered. Healthy Paws paid several thousand dollars very quickly and the customer service was excellent throughout. I have the 90% coverage and it has been fantastic.
Insurer: Healthy Paws
By: Cyrus
My first claim experience was perfect.
I was reimbursed within 3 days and everything was simple and easy. It was such a relief, and a low stress claim experience is wonderful after the stress of a sick pet. So happy and glad I got pet insurance and that I chose Pets Best. The claim money was deposited right into my account.
Insurer: Pets Best
By: Sue
Happy to have coverage
After an expensive illness with a beloved pet, I decided to try Embrace insurance. My first claims were for wellness exams, and I received my checks quite quickly after the company received my paperwork. The most difficult part was the health history for my older dog, and a lot of that was a delay from my vet's office. I filed my first claim, which was incomplete, but Embrace contacted my vet and got the missing paperwork. I was issued a check within two weeks. I have been very happy with the communication from the company and their response time.
Insurer: Embrace
By: Ginger