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Feed Back on Insurance Payment
My boxer was ill and in the hospital overnight. There were many tests done to help determine the cause of her illness / high fever. The hospital completed the appropriate forms and submitted them to Trupanion. Trupanion kept me updated on the status of the claim and once they received answers to all of their questions, they paid the claim promptly. I was very pleased with this experience.
Insurer: Trupanion
By: Doreen
Very Reliable
I have made many claims over the 5 years I have had this policy. Embrace always pays what they say they will pay. My last claim was paid very promptly.
Insurer: Embrace
By: Susan
EXPEDIENT, CARING, AND DETAILED
Ya know, I GOTTA tell ya; I am SO impressed and taken aback, positively, at the experience "I" have received from HEALTHY PAWS PET INSURANCE. I had heard nothing but horror stories from friends and associates that I reached out to concerning pet insurance. I am here to tell you, that from the very FIRST individual I spoke with, Mona, I felt a "calm and reassurance" from ALL the wonderful people at Healthy Paws that has since overwhelmingly overturned my initial fears! I mean, after THE LAST EMAIL OF 5 THAT I RECEIVED, I am floored to say the least. I can't remember EVER being on the end of customer service and overall concern, like I have from the representatives at Healthy Paws. The follow up emails containing the status of the processing of my claim was unprecedented to say the least. An email to say that they were in receipt of the claim. Another email to say that they needed more info to complete the claim. Another email stating that they got that info. An email to say it was being processed. Another to say it HAD been processed an an itemization of the transaction and expected pay out was expedient. 3 days later, all within a week of my first correspondence, and I had a check! Now this email to check up on Bailey has just floored my emotions and satisfaction with your company. To answer your question, Bailey is doing fine and is 100% back to form. I will refer any and everyone I can to Healthy Paws.
Insurer: Healthy Paws
By: KEVYN
Amazing!
When was the last time you heard someone describe an insurance company as Amazing!?! Well...in this case its true. I can't say enough good things about HealthyPaws Insurance. They have been a pleasure to deal with. HPI processed our claim quickly (in less than 14 days), gave us status updates, handled our calls/questions promptly and icing on the cake...everyone we spoke with showed us compassion and went out of there way to make a difficult situation better. They covered a Total Hip Replacement! I can't thank & recommend them enough. I only wish my own health insurance was as easy to work with.
Insurer: Healthy Paws
By: M.
Too Difficult to Get Coverage
I signed up for Embrace because of it's rankings and price. First had to do the ortho waiver which both of my pets passed with a clean bill of health. Then 3 weeks later, they asked us to contact our vet to have them fax the medical records. My complaint is, why didn't they have us do this when we did the ortho waiver(?) My vets complaint, understandably so, is why should he tie up his office staff even more faxing in the records when we were first there? Thus, he refused since he already gave the dogs a clean bill of health. Also, I saw in the fine print that after you send in the records, they will only be reviewed when a claim is filed UNLESS you request them to be reviewed earlier. This is definently a loophole for them to deny claims, and is a very ticky-tacky way to do business. Needless to say, I cancelled and went with another company.
Insurer: Embrace
By: todd
Speedy Service
Embrace is the third pet insurance I've tried and I have to say I have been very happy with their services thus far. They are in constant communication with you from the minute you sign up and getting my first check from them was hassle free and fast. Their policies are clear and there are no hidden exceptions.
Insurer: Embrace
By: Kelly
Satisfied
Claim was handled fast and all my questions answered. I subbmitted a claim for my cat's annual wellness exam. I don't think I need to go through Embrace for the wellness exam reimbursement because it only saved me $50.00
Insurer: Embrace
By: Emma
Great Claim Processing
I signed up both of my dogs with Healthy Paws in 2012. Their rates are not the cheapest ($55/month for 9 y/o maltese), but their coverage is great and their claims process is excellent. We have 90% coverage and $100 deductible for our maltese. She got Pancreatitis and was in a lot of pain. We took her to our general vet in Jersey City who referred us to the Blue Pearl in Manhattan. Vet services are significantly more expensive in the NYC metro area. She was admitted for 1 night in ICU and 1 night in general boarding. She had all kinds of ultrasounds, medicines and 24 hour supervision. After all was said and done and she was all better, our bills came out to $3551.00. Healthy Paws reimbursed us $2856.06 or 80%. This is below the 90% coverage that we have, but it is factoring in deductibles and things that are not covered, which were only the exam fees. Everything else was covered. We had to send in all of our pets vet history when we were setting up the policy. That was the only difficult thing we had to do. Once the claim was submitted, we had it approved the next day and check was received a few days later. Super fast. Knowing that services are significantly more expensive where we live vs. somewhere in the midwest, my wife and I were expecting for the 90% coverage to be that of a national average or something of that sort, but that was not case. They reimbursed from our submitted invoices. I looked up the coverage on the insurance offered through my employer (Yes
Insurer: Healthy Paws
By: Daisy
Not happy
Very unhappy with Embrace - I thought I researched carefully for the proper insurance for my dog Molly, my first claim after 2 years with Embrace, (I only submitted a claim when the expenses were high) was denied, after countless emails, and delays - totally confusing to me and to the Vet, who tried to keep up with what they requested. Finally they denied my claim in December after months of emails back and forth. Quite frankly, I am very sick of the whole thing. I would never recommend Embrace because they are just to hard to work with. I am cancelling my policy. Now lets see how hard they make that!!! Shirley McDonald - Unhappy former customer
Insurer: Embrace
By: Shirley
Appreciative of coverage
We have multiple pets insured by Pet Partners. In particular, Trevar, our Scottie was without major medical issues for many years under his policy, however over the past two years medical issues arose-numerous diagnostics, surgeries, chemo, hospitalizations, etc. Needless to say our veterinary costs was exhorbatant but of course we would do whatever possible for our "Buddy." Two particular months of medical costs were in excess of $6000. Pet Partners (based on our policies)reimbursed us at least $4600. Although their premiums are a bit higher that some other companies, the coverages they offer are top notch and their reimbursements based on policy selection as you can see by the above receipt, are exceptional. They also give you an extended amount of time to file, and once filed benefits are dispersed promptly.
Insurer: AKC
By: Dana