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Good Service
When I was looking for insurance for my new puppy Molly, I couldn't find a plan for both illness and wellness -- except for Embrace. Fortunately I've only needed the wellness part so far. Reimbursements are quick and can be done on line. I'm very happy.
Insurer: Embrace
By: Loretta
Thank Goodness for HealthyPaws!!
We're so thankful we insured our puppy with HealthyPaws!
Insurer: Healthy Paws
By: Jeanne
Great response and concern for the pet
The response is prompt and only limited by vet who doesn't turn information in promptly. We have a deductible with 90% coverage for both dogs. When the insuranace company has a complete file, they have paid promptlly. We are awaiting resolution of our latest claim in the amount of $4000 which was created by a rare oral cancer on our 2 1/2 year old Golden Retreiver. By the way she is pronounced cured and we were able to go to the best oral surgeon in Northern California with no limitation.
Insurer: Healthy Paws
By: Walt
Horrible
Horrible! We got the cat insurance for our two cats, a month later our kitten got had a seizure on the floor and was diagnosed with epilepsy. None of our veterinarian bills were covered as they called it a preexisting condition.... Even the veterinarian wrote us a letter stating why she got epilepsy, which was due to a head injury a couple of weeks earlier (she was exploring and thought she was unstoppable when jumping down from a shelf). I am sure if she was diagnosed with epilepsy in the age of 1 year they would still call it a pre existing condition or find some way to slide out from paying our bills. Horrible experience. NEVER again!!!!
Insurer: Trupanion Canada
By: Sid
Claim for New Puppy
I recieved a free trial from my vet on June 24. I registered my approx 10 week old puppy right away.I am so glad I did. On Canada day (so of course my vet is closed) I had to take her to the emergency vet because she had been up ever hour, on the hour with vomiting and diarrhea. I took her in to the vet and they had to test for parvo (luckily negative), had to xray (to see if she ate something), and had to do tests to check for infections (required full 24 hours in the animal hospital). Prior to consenting to all the procedures we called Trupanion to confirm they had my registration on file. The woman I spoke to was very empathetic and faxed a claim form directly to the vet (even though I didn't have my policy number with me). After my puppy was released with her antibiotics I started on the claim. The online chat featured on the website made it quick and easy to understand what was required of me. The claim covered 90% of all eligible costs (so everything except taxes and the exam fee in this case). Trupanion was great about sending me email updates on the status of my claim. I am thoroughly impressed and recommend this insurance for anyone signing up a healthy puppy with no pre-existing conditions. I can't speak to rescue dogs/older animals but I will definitely be signing up any other new puppies I bring into my home. It is a fantastic feeling knowing that you can put money issues to the back of your mind and just focus on getting your puppy healthy. As with all insurance,
Insurer: Trupanion
By: Sarah
Claim for New Puppy
I recieved a free trial from my vet on June 24. I registered my approx 10 week old puppy right away.I am so glad I did. On Canada day (so of course my vet is closed) I had to take her to the emergency vet because she had been up ever hour, on the hour with vomiting and diarrhea. I took her in to the vet and they had to test for parvo (luckily negative), had to xray (to see if she ate something), and had to do tests to check for infections (required full 24 hours in the animal hospital). Prior to consenting to all the procedures we called Trupanion to confirm they had my registration on file. The woman I spoke to was very empathetic and faxed a claim form directly to the vet (even though I didn't have my policy number with me). After my puppy was released with her antibiotics I started on the claim. The online chat featured on the website made it quick and easy to understand what was required of me. The claim covered 90% of all eligible costs (so everything except taxes and the exam fee in this case). Trupanion was great about sending me email updates on the status of my claim. I am thoroughly impressed and recommend this insurance for anyone signing up a healthy puppy with no pre-existing conditions. I can't speak to rescue dogs/older animals but I will definitely be signing up any other new puppies I bring into my home. It is a fantastic feeling knowing that you can put money issues to the back of your mind and just focus on getting your puppy healthy. As with all insurance,
Insurer: Trupanion Canada
By: Sarah
Excellent Service
We had a sick kitty, very sick. Ate a pine needle and it almost killed him!. Had to take him to the emergency and to the vet the following day. Claims were sent to Healthy Paws and they reimbursed us right away. They held their end of the deal. I am very happy we have insurance as it would of costed us double the amount. I lived in the UK for years, they always have pet insurance, but in the US it is not so, not many have insurance. When we got our two little tykes, we debated whether to get insurance. A worker at Petco told me his cat swallowed the end of door stop. The cost to operate was 3000.00! He had insurance, their cost was a small fraction. That convinced me to get pet insurance, and it has payed off! Well worth it. Healthy Paws so far has proven to be excellent. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Michael
Fast / Excellant care
We submitted our claim and within a couple days Trupanion had reviewed and processed our claim. Within a couple of days we had a payment on the way. We are very pleased with the care and customer service that Trupanion provides.
Insurer: Trupanion
By: Ann
Fast / Excellant care
We submitted our claim and within a couple days Trupanion had reviewed and processed our claim. Within a couple of days we had a payment on the way. We are very pleased with the care and customer service that Trupanion provides.
Insurer: Trupanion Canada
By: Ann
Embrace is very efficient and keep you updated.
My dog had surgery to repair a fractured leg and when I submitted the claim, Embrace quickly and efficiently responded. Even when they were busy processing other claims, they maintained constant communication with me and was able to process my claim within two weeks. I am very pleased with their services.
Insurer: Embrace
By: Jeff