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First Claim Submission
This is the first time I have had Pet Insurance so I didn't know what to expect. I submitted a claim for an office visit, x-rays and meds for my puppy after she started limping. The claim was handled professionally and quickly. The Embrace staff kept me advised by e-mail regularly on the status of the claim. When I submitted additional information for consideration, the claim was finalized within 24 hours! That's quicker than MY health insurance provider. Overall, an excellent experience! Thank you!!!
Insurer: Embrace
By: Linda
prompt claim payment
Submitted Wellness claims. Handled promptly and as expected per policy. Very pleased and staff is super responsive.
Insurer: Embrace
By: Julie
Basic Wellness Claim
I purchased this insurance to cover basic wellness needs and perhaps an occasional mishap. My first experience is turning out less advantageous than I eould have imagined. All the items on my receipt were for "wellness" however, I am only being reimbursed $159 out of the $186 I am due. What gives? Typical insurance companies will do anything to deny a claim.
Insurer: Embrace
By: Jon
Great service
My dog, Lucy, required extensive veterinarian care in May for an intestinal blockage. Lucy has a great vet, very skilled and also a great listener. In spite of this it took 4 days to diagnose the blockage because Lucy did not present with typical symptoms. On a Friday afternoon, close to closing time, the vet finally discovered a blockage in Lucy's intestine. She was transferred to an emergency hospital for surgery that night and received fantastic post surgery care until Saturday afternoon when she came home. I had 5 claims forms to submit, one for each day, Tuesday - Saturday's care. I submitted claims to Trupanion. Once again Trupanion's service was compassionate and quick. I had a few correspondances with Trupanion with questions I had and they were very caring throughtout the process. Payment was quick and covered 90% of all vet services claimed! I am very please I have Trupanion insurance for Lucy! It sure makes the requirement for good veterinary care a lot easier to provide. Thank you for your great service Trupanion.
Insurer: Trupanion
By: Lucy
Great service
My dog, Lucy, required extensive veterinarian care in May for an intestinal blockage. Lucy has a great vet, very skilled and also a great listener. In spite of this it took 4 days to diagnose the blockage because Lucy did not present with typical symptoms. On a Friday afternoon, close to closing time, the vet finally discovered a blockage in Lucy's intestine. She was transferred to an emergency hospital for surgery that night and received fantastic post surgery care until Saturday afternoon when she came home. I had 5 claims forms to submit, one for each day, Tuesday - Saturday's care. I submitted claims to Trupanion. Once again Trupanion's service was compassionate and quick. I had a few correspondances with Trupanion with questions I had and they were very caring throughtout the process. Payment was quick and covered 90% of all vet services claimed! I am very please I have Trupanion insurance for Lucy! It sure makes the requirement for good veterinary care a lot easier to provide. Thank you for your great service Trupanion.
Insurer: Trupanion Canada
By: Lucy
Great Service
I love Embrace for wellness as they can provide you coverage Day Of. I had another provider and was unaware they did not cover routine shots. I signed up with Embrace that day and it was covered. Fast payment and really friendly service. Highly recommend.
Insurer: Embrace
By: Lindsey
Awesome!
I have nothing but positive feedback for Embrace. My wellness claims have been reimbursed quickly and everyone has been responsive and friendly. Thanks!
Insurer: Embrace
By: Lisa
Stay Away!
This company is such a rip-off! Please stay away. I got this insurance knowing that at one point my puppy would need to be neutered. I paid every monthly payment on time, gladly. Then my puppy has his procedure and already at 7 months, apparently he has reached his max coverage and his neutering procedure is declined! Screw you, Embrace! Embrace this!!!! I gotta say, the turnaround time to decline the claim was amazing! I will be spreading this in the same amount of time, on every social network possible (Facebook, 500 friends! Tweeter, 1500 followers, LinkedIn, 600 connections)!
Insurer: Embrace
By: Reza
A truly excellent insurance company
Trupanion is completely excellent. They actually help us to process the claim in order to make it possible for us to concentrate on taking better care of our much loved cat. They have helped all of us (owners, veterinarians and hospital specialists) to have won a very tight race with the time to save our cat who is going to die within a few days if not for the excellent surgery.I really respect Trupanion Insurance and I just want to thank their staff for being so nice, friendly and caring.
Insurer: Trupanion
By: ZHIHUA
A truly excellent insurance company
Trupanion is completely excellent. They actually help us to process the claim in order to make it possible for us to concentrate on taking better care of our much loved cat. They have helped all of us (owners, veterinarians and hospital specialists) to have won a very tight race with the time to save our cat who is going to die within a few days if not for the excellent surgery.I really respect Trupanion Insurance and I just want to thank their staff for being so nice, friendly and caring.
Insurer: Trupanion Canada
By: ZHIHUA