216,974+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,974 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I really like the customer service that…
I really like the customer service that MetLife provides! I had received my reimbursement fast and with no issues at all. Thank you for being the best Pet Insurance that, in my opinion, there is!
Insurer: MetLife
By: Gavin Lowmaster
Submitting claim
Submitting my claim this morning was very easy. Not sure how long this will take to be reviewed. In the past I have been very happy with the results and timely reimbursements.
Insurer: Embrace
By: Celeste Fondaco
MetLife isn’t complicated
MetLife isn’t complicated. Submitting a claim is simple. Turn around time could be quicker, but all in all I’m very satisfied.
Insurer: MetLife
By: Tristan Johannessen
You people continually screw up the…
You people continually screw up the claims I submit. I have yet to submit a claim that doesn’t require me contacting you to get the claim properly processed. I’m still waiting on a claim from January where you have yet to pay for the valley fever test for my dog Charlie. In my most recent claim you only processed part of the claim. I submitted 5 allergy prescriptions and you only processed 3. What is wrong with you people.
Insurer: MetLife
By: Richard Niver or Karla Strobel
Happy!
I have been very pleased with Embrace Pet Insurance. It is easy to submit claims, and payments are very prompt. Great customer service.
Insurer: Embrace
By: suem
Their prompt response to questions and…
Their prompt response to questions and payment.
Insurer: MetLife
By: Cindy Stallings
Fair terms
Fair terms, prompt reimbursement, no hidden “small print” surprises
Insurer: MetLife
By: Petko Mitev
This was a disappointing experience
This was a disappointing experience. The process took a month. I've also learned I was given wrong information when creating this account which could potentially cost me more than $1000 down the road. Lack of training on their part will cost me. New members call back and review your chosen plan with several people before finalizing. Make sure you spoke with someone that knew what they were doing. They love to argue with you, which is the poorest is customer service.
Insurer: Embrace
By: Shari Goscinak
Waste of money you do not get very much omoney back your paying for something that isn’t paying out out of a 9,600 dollar surgery I got 500 dollars and out of 1200 vet visit I got 35 dollars???
Pay out if I pay for 2000 of coverage I want that much coverage I’m paying out but not getting what I’m paying for I’m better off not having insurance I’m paying out more than I’m getting back
Insurer: MetLife
By: Carrie Dowdy
Bruddah, Haole Girl and Duchess
Pets Best has always been fair and responsive for claims for our 3 Boxers over the past 8 years.