210,051+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 210,051 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great company
Customer service is always nice and helpful and my claim went through quickly a improvement from my previous claim so when they said they made improvements they have I think they are an excellent company!
Insurer: Fetch
By: Missy Barnes
Satisfied Customer
I got Spot Pet Insurance when my Havanese Poodle was 8 months old. So far, I have used it a few times: when my pet was neutered, for puppy vaccinations, and when he was sick (unfortunately). It has been easy to navigate the website and submit the claims. They are quick to review and reimburse for the things that are covered. They communicate promptly, and so far, I am satisfied with their service. I give them a thumbs up!
Insurer: Spot
By: Satisfied Customer
Pumpkin is fast and easy!
I paid my bill at the vet for $278. It was for a wellness visit ( his first) and I sent a picture of the bill to Pumpkin. In about 10 days I received a check for $177 which is perfect. The $100 difference was for a 2nd shot (they pay for 1) and they paid the most expensive shot....plus my baby needed flea meds so I got them there and thats the other $100. I am very happy with my 1st experience with Pumpkin.
Insurer: Pumpkin
By: Linda Francis
Claim process is easy and quick!
Embrace makes it so easy to submit claims, either online or through the app. First claim I submitted was paid within days - no problems!
Insurer: Embrace
By: Nancy Clements
Run! Don't Walk!
When I purchased this policy, I was told that my pet did not have any pre-existing conditions. After I filed the claim, I was told that the treatment she received was for a pre-existing condition. Furthermore, before the policy was purchased, 6 months of records were requested. I had not had this dog for 6 months, so I provided the records that I did have. Again, no pre-existing conditions were discovered. I summitted the claim for her recent visit. Now, 24 months of records were requested, suddenly she has a pre-existing condition. (Mind you, the same records were submitted, as the initial request prior to the policy's purchase). Please do yourself a favor and find yourself a decent insurance company for your pet. I plan to report this to the Better Business, The PA Bureau of Consumer Protection, as well as my attorney. I will share my experience on every electronic review site, social media platform possible, and I encourage you to do the same. In addition to this, I was also denied access to a live agent by their automated phone system, which disconnected me 3x for it's inability to "understand" the information I provided.
Insurer: Nationwide
By: Christina
Great customer service
Great customer service. I did not have to wait long and my concerns were addressed in a short call.
Insurer: Prudent Pet
By: Alwarringtongmail.com
Easy to use
easy to use the MetLife app to submit a claim and upload all of the pertinent documents. You typically get a decision in a very reasonable amount of time after their review.
Insurer: MetLife
By: Melissa Houle
I researched several pet insurance…
I researched several pet insurance companies and plans but I found Fetch to be the easiest to navigate. I have been dealing with Josh Sabado as my go to agent and he couldn't have been more helpful and informative. I received an immediate answer, be it by mail or phone, to all of my queries. I have to assume that when I need assistance it will be just as efficient.
Insurer: Fetch Canada
By: Michele Loux
Good service for my two puppy’s!!
Good service for my two puppy’s!!
Insurer: Spot
By: Destiny Morales
Rhianna was great!
Rhianna was so helpful and kind to me ! She explained and answered everything I wanted to know and convinced me to stay with the insurance after giving me honest feedback on my costs!:) Thank you!
Insurer: Embrace
By: Pilar Aranda